Han Nguyen
Lacey,WA
Summary
Dynamic Barista Manager with a proven track record at Happy Lemon, enhancing customer satisfaction and streamlining operations. Excelled in staff training and development, and adept at multitasking, ensuring top-notch service and cleanliness. Spearheaded customer service initiatives, significantly boosting repeat business through strategic problem-solving and team leadership. Responsible Barista Shift Manager with 2.5 years of hands-on experience supervising employees and overseeing day-to-day operations. Polished in handling customer complaints, conducting inventory and planning and setting up displays and promotional banners.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista Manager
Happy Lemon
06.2022 - 08.2024
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing training and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Prepared daily inventory, carrying heavy loads of inventory.
- Made daily tea, tapioca to accommodate and serve customers.
Education
Bachelor of Science -
Saint Martin's University
Lacey, WA05.2028
High School Diploma -
Franklin High School
Seattle, WA06.2024
Skills
Customer Service
Cleanliness and Organization
Health and safety compliance
Staff Training and Development
POS Systems
Hand-Crafted Drink Recipes
Multitasking Abilities
Barista Training
Safe Food Handling
Shop Opening and Closing
Team Building and Leadership
Certification
- Licensed Washington State Food Worker - 09/2026
- Certified BLS Provider (CPR and AED) - 09/2026
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Barista Manager
Happy Lemon
06.2022 - 08.2024
Bachelor of Science -
Saint Martin's University
High School Diploma -
Franklin High School
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