HAN PHAN
Westminster,CA
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
4
4
years of professional experience
Work History
Receptionist
FPT Software
02.2022 - 06.2023
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Improved workflow by introducing more efficient document handling and organization practices.
- Managed multiple tasks and met time-sensitive deadlines.
Receptionist
MorFai Restaurant
10.2020 - 04.2021
- More than five months of working as receptionist at MORFAI restaurant
- Welcoming customers warmly, friendly and supporting work: management of tickets sold, collected
- Answer phone and satisfy special needs of booking customers
- Arrange seating for restaurant to operate in best way
- Prepare daily ticket sales report
- Build good relationships with co-workers and manager
Staff
Helio Center
12.2019 - 05.2020
- Introduce and guide customer about entertainment at Play areas
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Set and worked towards ambitious goals with staff performance plans and regular check-in meetings.
Education
Associate of Arts - Marketing
Duy Tan University
Da Nang, Viet Nam2019
Associate of Science - Health Education
Orange Coast College
Costa Mesa, CA2023
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling appointments
- Basic accounting
- Appointment Scheduling
- Microsoft Office
- Team Collaboration
Personal Information
- Date of Birth: January 21 2001
- Gender: Female
Timeline
Receptionist
FPT Software
02.2022 - 06.2023
Receptionist
MorFai Restaurant
10.2020 - 04.2021
Staff
Helio Center
12.2019 - 05.2020
Associate of Arts - Marketing
Duy Tan University
Associate of Science - Health Education
Orange Coast College
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