Hana Abdullah
London
Summary
Detail-oriented and proactive financial specialist with experience in accounting, customer relations, and service coordination. Known for strong time management and analytical skills, consistently enhancing operational efficiency and accuracy in financial reporting.
Overview
2
2
years of professional experience
Work History
Accountant
Maajo Telecom EMD
London, England
04.2026 - Current
- Assisted in preparing monthly financial statements and reports for management review.
- Maintained accurate records of accounts payable and receivable transactions.
- Processed invoices and payments, ensuring compliance with company policies.
- Supported budget preparation by gathering necessary financial data and documentation.
- Collaborated with team members to improve efficiency in accounting processes.
- Conducted preliminary analysis of financial discrepancies to identify potential issues.
- Handled day-to-day accounting processes to drive financial accuracy.
- Gathered financial information, prepared documents, and closed books.
- Utilized accounting software to input data and generate reports accurately.
Corporate Receptionist
Dahabshil Inc
London, England
04.2026 - Current
- Managed incoming calls and directed inquiries to appropriate departments.
- Greeted visitors and ensured a welcoming environment for clients and staff.
- Maintained organized front desk area, enhancing overall office efficiency.
- Scheduled appointments and coordinated meetings for executives and team members.
- Processed incoming mail and packages, ensuring timely distribution to recipients.
- Assisted with administrative tasks, supporting daily operations of the office.
- Implemented filing system improvements, increasing document retrieval speed.
- Streamlined office operations by efficiently managing incoming calls, messages, and mail distribution.
- Enhanced company image by providing a welcoming and professional reception area for clients and visitors.
Customer Service Representative
London Hospital
Hargeisa, Somalia
01.2024 - 02.2026
- Resolved patient inquiries and concerns to enhance overall satisfaction.
- Managed appointment scheduling and coordinated with medical staff for efficient operations.
- Maintained accurate patient records using electronic health record systems.
- Assisted in training new team members on customer service protocols and hospital policies.
- Identified process improvements to streamline service delivery and reduce wait times.
- Provided information regarding hospital services, insurance coverage, and billing procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
British Canadian International School
Hargeisa , Somalia05-2022
Skills
- Accounting and bookkeeping
- Accounts payable and receivable
- Bank reconciliation
- Bookkeeping
- Data analysis
- Financial statements
- Cash flow analysis
- Payroll processing
- Financial management
- Administrative support
- Superior attention to detail
- Time management
- Microsoft Excel
- Risk assessment
- Reporting
- Attention to detail
- Document management
- Calendar management
- Service coordination
- Meeting coordination
- Customer relations
- Relationship building
- Complaint handling
- Complaint resolution
- Client relations
- Customer satisfaction measurement
Languages
English
Full Professional
Arabic
Native or Bilingual
Somali
Native or Bilingual
Timeline
Accountant
Maajo Telecom EMD
04.2026 - Current
Corporate Receptionist
Dahabshil Inc
04.2026 - Current
Customer Service Representative
London Hospital
01.2024 - 02.2026
High School Diploma -
British Canadian International School