Hana Asli
Sterling,VA
Summary
Adept in leveraging analytical skills and teamwork to enhance operational efficiency and employee performance. Spearheaded initiatives that significantly improved customer satisfaction and streamlined training processes, showcasing exceptional problem-solving and excellent communication abilities. Expert in data tracking and fostering collaborative environments, acihieving notable success in organizational restructuring and staff development.
Overview
4
4
years of professional experience
Work History
Quality Operations Manager
ShiftMed
07.2023 - 04.2024
- Analyzed and reported on key performance metrics to senior management.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led onboarding and training of new hires to fulfill business requirements.
- Facilitated smooth collaboration between departments through clear communication channels.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Training Lead, Operations
ShiftMed
03.2022 - 06.2023
- Introduced innovative teaching methods to optimize learning outcomes within diverse working environments.
- Collaborated with management to identify specific employee development needs and tailor training materials accordingly.
- Streamlined onboarding process for new hires, reducing time to proficiency and increasing employee satisfaction.
- Led cross-functional team training sessions to foster collaboration and improve overall efficiency.
- Implemented robust evaluation metrics to measure individual progress and align training programs with business objectives effectively.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
Credentialing Coordinator
ShiftMed
03.2020 - 02.2022
- Assisted in maintaining accreditation status by preparing necessary reports and materials for site visits and audits.
- Assisted with managed care auditing processes and performed internal file audits.
- Expedited the onboarding process for new medical staff by efficiently managing initial appointments
- Communicated effectively with various parties each day using polished interpersonal and active listening skills.
- Upheld strict confidentiality standards, safeguarding sensitive provider information from unauthorized access or disclosure.
Education
Master of Science - Health Systems Management
George Mason University
Fairfax, VA12.2021
Bachelor of Arts - Business And Management Studies
Cardiff Metropolitan University
Cardiff, Wales09.2017
Skills
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Excellent Communication
- Data Gathering
- Data Tracking
- Analytical Skills
- Mindbody Software expertise
- MS Office expertise
Timeline
Quality Operations Manager
ShiftMed
07.2023 - 04.2024
Training Lead, Operations
ShiftMed
03.2022 - 06.2023
Credentialing Coordinator
ShiftMed
03.2020 - 02.2022
Master of Science - Health Systems Management
George Mason University
Bachelor of Arts - Business And Management Studies
Cardiff Metropolitan University
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