Hana Blackford
Redlands,CA
Summary
Driven and experienced professional with a foundation in guest service and team leadership. Strong background in customer service, honed through various roles, with an unwavering commitment to enhancing guest experience. Exemplifying dedication and a proactive approach to problem-solving. Skilled in developing leadership skills while fostering a collaborative and inspiring work environment for team members. Equipped with excellent communication abilities, ready to drive team success and guest satisfaction.
Overview
3
3
years of professional experience
Work History
Disneyland Guided Tour Guide
The Walt Disney Company
10.2024 - Current
- Provide assistance to active tours and communicating with other departments.
- Develop an understanding of the history and ethos of the resort.
- Successfully manage group dynamics, ensuring all Guests feel included and valued.
- Contribute to increased guest satisfaction rates through exceptional tour experiences.
Disneyland Guest Relations Hostess
The Walt Disney Company
07.2023 - Current
- Assist Guests with ticket and park information, ensuring a seamless experience.
- Collaborate with other lines to business to coordinate Guest services.
- Deliver support to Guests by resolving inquiries and complaints in a professional manner.
- Present personalized service to VIP Guests and support special events.
Recreation Leader
The Lomita Railroad Museum
02.2024 - 06.2024
- Aided in organizing large planned events, ensuring compliance with city regulations.
- Supported the preservation of artifacts by following proper conservation techniques.
- Coordinated volunteers and salaried workers to support the execution of large events.
- Conducted tours of the museum, educating visitors on historical exhibits.
Disneyland Outdoor Vending Salesperson
The Walt Disney Company
09.2022 - 07.2023
- Performed cash handling procedures with digital and physical transactions.
- Worked collaboratively with Cast Members to operate specific locations efficiently.
- Maintained high standards of cleanliness and organization at vending locations.
- Catered exceptional service through product knowledge, assuring a positive experience.
Education
Highschool Diploma -
Torrance High School
01.2022
Skills
- Public speaking
- Creative solutions
- Customer engagement
- Strong leadership
Timeline
Disneyland Guided Tour Guide
The Walt Disney Company
10.2024 - Current
Recreation Leader
The Lomita Railroad Museum
02.2024 - 06.2024
Disneyland Guest Relations Hostess
The Walt Disney Company
07.2023 - Current
Disneyland Outdoor Vending Salesperson
The Walt Disney Company
09.2022 - 07.2023
Highschool Diploma -
Torrance High School
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