Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hana Givens

Hiram,GA

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Great with assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Dedicated employee with strengths in sales and promotion strategies. Successful in teaching junior employees how to maximize performance.

Overview

4
4
years of professional experience

Work History

Cashier

Brock Investments
Powder Springs, GA
05.2020 - Current
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed refunds for worn, damaged and broken merchandise.
  • Used suggestive selling techniques to promote add-on sales.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.

Hostess

Texas Roadhouse
Hiram, GA
07.2019 - 12.2019
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Answered telephone to provide dining information and take reservations.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Developed long-term relationships with customers to increase opportunities for repeat business.

Front Service Clerk

Publix
Powder Springs, GA
12.2018 - 05.2019
  • Welcomed large volume of guests and improved overall customer service.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Answered customer questions to maintain high satisfaction levels.
  • Responded effectively to customer questions and inquiries and provided information regarding products.
  • Resolved customers' complaints regarding products or services.
  • Informed regular customers of new products or services and price changes.

Education

Paulding County High School
Dallas, GA
12.2020

Skills

  • Cash Handling
  • Customer Service
  • POS Systems
  • Employee Training
  • Policies and Procedures
  • Product Location
  • Reliable and Responsible
  • Inventory Stocking
  • Cooperative Attitude
  • Honest and Dependable
  • Customer Relations
  • Honest and Ethical
  • Detail-Oriented
  • Problem Solving
  • Product Scanning
  • Feedback Acceptance
  • Cleaning and Sanitizing
  • Complaint Resolution
  • Credits and Refunds
  • ID Verification

Timeline

Cashier

Brock Investments
05.2020 - Current

Hostess

Texas Roadhouse
07.2019 - 12.2019

Front Service Clerk

Publix
12.2018 - 05.2019

Paulding County High School

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Hana Givens