Hana Gottfried
Windsor Management
Pleasant Hill,CA
30
years of professional experience
Diligent manager with extensive experience in managing diverse property portfolios. Successfully maintained tenant satisfaction and operational efficiency by implementing effective property management strategies. Demonstrated expertise in lease administration and conflict resolution.
Work History
Portfolio Manager
1 Year 3 Months- Developed and managed comprehensive commercial portfolio strategies to optimize asset performance.
- Collaborated with cross-functional teams to enhance client relationships and service delivery.
- Led negotiations for commercial leases, ensuring favorable terms aligned with organizational goals.
- Mentored junior team members, fostering professional growth and enhancing team productivity.
- Conducted regular portfolio reviews, identifying opportunities for enhancement and strategic realignment.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Managed tenant relations, resolving conflicts and addressing concerns to foster positive tenant relations.
- Enhanced operational efficiency by implementing technology solutions for property management tasks and reporting systems.
Senior Property Manager
5 Years 3 Months- Manage all tenant and capital improvements including the successful completion of a 2 MM façade renovation of a historic building in the financial district
- Review, monthly financial statements to include providing narratives, variance reporting comments and approving of the final draft
- Administer lease term in accordance with documents, department of real estate regulations and local and state laws
- Perform yearly CAM reconciliations
- Assess repairs, negotiate bids and service contracts, oversee the management of repairs and maintenance contractors and ensure the tracking of documents for insurance certificates and lien waivers
- Negotiated service contracts with all required vendors to provide recurring services at each property
- Oversee compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices
- Promote positive company and owner relationships through proactive attention to concerns
- Direct property operations to enhance tenant satisfaction and retention through strategic management practices.
- Implemented cost control measures, optimizing budgets while ensuring high-quality property maintenance standards.
- Mentor junior property managers, fostering professional development and promoting best practices in property management.
- Analyzed market trends to inform pricing strategies and increase occupancy rates across managed properties.
- Collaborate with cross-functional teams to execute major capital improvements, enhancing property value and appeal.
Senior Real Estate Manager
2 Years 3 Months- Oversee the administration of operations to handle needs of more than 130 tenants across 15 properties
- Oversee tenant and capital improvement projects, acting as the interface between the tenant, ownership, contractors and city agencies
- Reviewed, analyzed and evaluated monthly and quarterly financial statements. Provided direction on narratives, variance reports and approval of overall content
- Review, analyze and evaluated monthly and quarterly financial statements. Provided direction on narratives, variance reports and approval of overall content
- Oversee the administration of operations to handle the needs of more than 130 tenants across 15 properties
- Monitored timely receipt and reconciliation of rent collection in accordance with tenant lease documents, department of real estate regulations and local and state laws
- Developed and maintained ongoing tenant relations plan, implementing initiatives to enhance tenant service as measured by feedback and surveys
- Developed and maintained an effective ongoing tenant relations plan implemented initiatives and maintained an operating environment to achieve a satisfactory level of tenant service as measured by formal and informal feedback and surveys
- Provided emergency preparedness training for each property, assigning floor wardens, provided required informational handouts and conducted fire drills
- Implemented disciplinary actions for staff misconduct to maintain workplace standards. and performance reviews to key staff members
Consulting Work
2 Years 2 Months- Collaborated with clients to assess real estate management needs, developed tailored business plans for properties, evaluated potential acquisitions, and aligned assets with clients' long-term investment strategies
- Evaluated and refined clients' real estate strategies, established quarterly and annual goals, and monitored progress to ensure alignment with objectives
- Communicated with clients and tenants while offering strategic solutions to remedy problems
- Consulted on the purchase and management of accounting software and worked with accounting groups to set up each property
- Created policies and procedures for each property and trained staff in effective problem-solving techniques
- Developed policies and procedures for each property and trained staff on problem solving techniques
Director - Property Operations
2 Years 2 Months- Oversaw profit and loss aspects of new property management division of business.
- Spearheaded all business development and marketing efforts for the property management division
- Grew the business to include the management of 30 properties at which time the business was sold
- Handled the accounting process in its entirety, including rent collection, financial reporting, invoice coding and payments, posting of charges, and monthly reconciliations.
- Directed property management program by determining requirements, applying use standards, and implementing quality control measures to enhance service quality
- Delegated tasks to associates, staffed projects, and tracked progress.
- Developed and implemented policies and procedures for each property and the company.
- Managed staff, vendors and the contract administration process
Senior Property Manager
1 Year 5 Months- Maintained building systems through collaboration with maintenance services and supervision of repairs to ensure operational integrity
- Developed and executed business development plan that generated new business, including preparation of proposals and management contracts
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates
- Managed operational facilities to attract potential tenants by coordinating regular maintenance, major repairs and capital improvement projects
- Formulated, implemented and executed a business development plan resulting in new business. This included the preparation of new business proposals and management contracts
- Maintained building systems by working with maintenance services and supervised repairs
VP, Sales and Marketing
1 Year 10 Months- Sourced clients and established a comprehensive database for sales staff to target potential customers by industry
- Sourced clients and established a database used by sales staff to identify potential customers by industry
- Oversaw daily sales operations, monitoring, and forecasting to enhance market and competitive insights
- Collaborated with third-party graphic design team to create cohesive marketing materials
Director Of Operations
4 Years 2 Months- Oversaw operations across 6 million square feet of heavy/light industrial, retail, office, multi-family, and mixed-use properties, enhancing operational efficiency
- Developed budgets, business plans, and strategies that drove value growth for company-owned assets and managed properties
- Directed team of 7 in developing service network operations, implementing quality requirements and operating standards to ensure consistent service delivery
- Achieved a 20% reduction in annual operating expenses without detrimentally impacting the long term performance of the asset
- Achieved a 20% reduction in annual operating expenses without detrimentally impacting the long-term performance of the asset
- Ensured compliance with insurance requirements, building codes and other applicable laws, regulations and policies
Facilities Manager
7 Years 1 Month- Managed operations and facilities for NBC Internet across 10 offices, including locations in San Francisco, Los Angeles, Seattle, Chicago, New York, and Washington D.C..
- Managed allocation of 400,000 sq. ft. of office space, overseeing new leases, moves, adds, and changes to optimize workspace utilization.
- Relocated approximately 500 employees from two offices to new corporate headquarters.
- Collaborated with senior management to plan and implement company restack during reorganization, enhancing operational efficiency.
- Supervised staff of 15, including, receptionists, mail room staff, assistant managers and administrative staff in day-to-day activities
- Established and administered annual budget with controls to prevent overages and support sustainability objectives.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
Assistant Facilities Manager
3 Years 6 Months- Optimized internal policies to maintain efficiency and responsiveness to demands.
- Coordinated facility maintenance schedules to ensure operational efficiency and compliance with safety standards.
- Assisted in managing vendor relationships to optimize service delivery and cost-effectiveness.
- Developed training materials for staff on facility protocols, enhancing team knowledge and performance.
Education
Associate of Science - Sociology and Business
Skills
Financial reporting
Annual budgeting
Regulatory compliance
Property management software
Business development
Customer service
Building operations
Yardi proficiency
Database management
Staff management
Knowledge of building codes
Client relationship management
Customer service-focused
Client relations
Due diligence
CONTACT
- PHONE: 415-793-6441
- EMAIL: hanagottfried@gmail.com
Timeline
Portfolio Manager
Windsor Management
01.2025 - 04.2026Read More
Senior Property Manager
Cushman Wakefield
09.2020 - 12.2025Read More
Senior Real Estate Manager
Alhouse Deaton
04.2018 - 07.2020Read More
Consulting Work
Self
02.2016 - 04.2018Read More
Director - Property Operations
The Pinza Group
11.2013 - 01.2016Read More
Senior Property Manager
NAI Northern California
06.2012 - 11.2013Read More
VP, Sales and Marketing
Ascent Development Group
07.2010 - 05.2012Read More
Director Of Operations
Kennedy Wilson Properties
02.2006 - 04.2010Read More
Facilities Manager
NBC Internet
12.1999 - 01.2007Read More
Assistant Facilities Manager
Jones Lang Lasalle Inc.
06.1996 - 12.1999Read More
California State University, Los Angeles
Associate of Science from Sociology and Business
Read More