Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Dunwoody urgent care
Dunwoody, GA
05.2023 - Current
Scheduled and confirmed patient appointments and consultations.
Scheduled tests, lab work or x-rays for patients based on physician orders.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Transmitted medical records and other correspondence by mail, e-mail, or fax.
Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
Front Desk Receptionist/Administrative Assistant/ Scheduler
Center for Medicine
Atlanta, GA
04.2021 - 05.2023
Communicated with patients with compassion while keeping medical information private.
Ordered and maintained supply inventory for medical office.
Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
Scheduled appointments, managed patient records and updated medical histories.
PRN Temperature Screener
SummitRidge Hospital
Lawrenceville, GA
11.2020 - 04.2021
Administered non-invasive thermal scans to detect fevers in accordance with CDC guidelines.
Worked collaboratively with supervisors and other team members towards meeting overall departmental objectives related to providing safe environment for patients, visitors and staff members.
Assisted administrative departments with paperwork, errands and other clerical duties.
Adhered to HIPAA regulations when handling patient health information related to temperature screenings.
Specimen Collector
Logical Paradigm LLC
Suwanee, GA
03.2020 - 03.2021
Labeled and numbered specimens for accurate recordkeeping and blind testing.
Investigated discrepancies between requested tests and actual tests performed on collected samples.
Identified and fixed issues with lab equipment to achieve more accurate lab results.
Performed basic procedures using in-office testing equipment.
Prepared necessary paperwork related to specimen collections such as requisitions, manifests, and forms.
Interpreted test results and determined need for retesting.
Delivered collected specimens promptly to designated laboratories for analysis.
Appointment Scheduler
Change Healthcare
Atlanta, GA
01.2019 - 08.2020
Contacted by phone, email or fax all assigned medical offices/facilities requesting or negotiating specific medical records to be retrieved within a specified period of time - this includes the following:
Identified of all sites/providers affiliated with assigned sites within the scheduling system before calling the site.
Developed a positive rapport with site contacts and be customer service point of contact for site contacts.
Scheduled chart retrieval via Electronic Medical Record options, requesting the office fax or mail in requested chart copies.
Confirmed the presence of the requested chart(s) and that the location demographics are correct for chart placement and retrieval if medical group contains multiple physical locations.
Escalated and followed up with internal business partners regarding issues impacting successful retrieval of charts as well as support to expedite completion of charts received within project completion dates.
Maintained thorough documentation in OPM of scheduling commitments, contacts, notes and special requests in support of successful chart retrieval.
Ross Associate
Ross Dress For Less
Lawrenceville, GA
02.2017 - 06.2018
Responded to customer service calls and issues promptly in a helpful and courteous manner, having in mind to treat customer service as top priority always
Ensured counts, markdowns, and inventories are taken accurately as scheduled
Ensured ticketing, presentation, and merchandise sizing are done to Ross standards by cross-performing in all assigned areas
Processed new receipts and bought them to the sales floor in line with productivity standards and in accordance with company best practices, following the Salesfloor
Answered store and merchandise questions and led customers to wanted items.
Education
CMA - Medical Assistant
SummitRidgeCarrus
Lehi, UT
12-2023
TS-C - Surgical Technology
Health Tech Academy
Texas City, TX
11-2023
High School Diploma -
Parkview High School
Lilburn, GA
05.2016
Skills
File Management
Inventory Control
Office Administration
Customer Service
Appointment Confirmation
Front Office Management
Appointment Scheduling
Time Management
Work Prioritization
Team Collaboration
References
References available upon request.
Timeline
Front Desk Receptionist
Dunwoody urgent care
05.2023 - Current
Front Desk Receptionist/Administrative Assistant/ Scheduler
Family Nurse Practitioner - Clinic and Telehealth at Pediatrix Urgent Care (Now Urgent Care for Kids)Family Nurse Practitioner - Clinic and Telehealth at Pediatrix Urgent Care (Now Urgent Care for Kids)