Summary
Overview
Work History
Education
Skills
References
Timeline
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Hana HagiAli

Lawrenceville,GA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Dunwoody urgent care
Dunwoody, GA
05.2023 - Current
  • Scheduled and confirmed patient appointments and consultations.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.

Front Desk Receptionist/Administrative Assistant/ Scheduler

Center for Medicine
Atlanta, GA
04.2021 - 05.2023
  • Communicated with patients with compassion while keeping medical information private.
  • Ordered and maintained supply inventory for medical office.
  • Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
  • Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
  • Scheduled appointments, managed patient records and updated medical histories.

PRN Temperature Screener

SummitRidge Hospital
Lawrenceville, GA
11.2020 - 04.2021
  • Administered non-invasive thermal scans to detect fevers in accordance with CDC guidelines.
  • Worked collaboratively with supervisors and other team members towards meeting overall departmental objectives related to providing safe environment for patients, visitors and staff members.
  • Assisted administrative departments with paperwork, errands and other clerical duties.
  • Adhered to HIPAA regulations when handling patient health information related to temperature screenings.

Specimen Collector

Logical Paradigm LLC
Suwanee, GA
03.2020 - 03.2021
  • Labeled and numbered specimens for accurate recordkeeping and blind testing.
  • Investigated discrepancies between requested tests and actual tests performed on collected samples.
  • Identified and fixed issues with lab equipment to achieve more accurate lab results.
  • Performed basic procedures using in-office testing equipment.
  • Prepared necessary paperwork related to specimen collections such as requisitions, manifests, and forms.
  • Interpreted test results and determined need for retesting.
  • Delivered collected specimens promptly to designated laboratories for analysis.

Appointment Scheduler

Change Healthcare
Atlanta, GA
01.2019 - 08.2020
  • Contacted by phone, email or fax all assigned medical offices/facilities requesting or negotiating specific medical records to be retrieved within a specified period of time - this includes the following:
  • Identified of all sites/providers affiliated with assigned sites within the scheduling system before calling the site.
  • Developed a positive rapport with site contacts and be customer service point of contact for site contacts.
  • Scheduled chart retrieval via Electronic Medical Record options, requesting the office fax or mail in requested chart copies.
  • Confirmed the presence of the requested chart(s) and that the location demographics are correct for chart placement and retrieval if medical group contains multiple physical locations.
  • Escalated and followed up with internal business partners regarding issues impacting successful retrieval of charts as well as support to expedite completion of charts received within project completion dates.
  • Maintained thorough documentation in OPM of scheduling commitments, contacts, notes and special requests in support of successful chart retrieval.

Ross Associate

Ross Dress For Less
Lawrenceville, GA
02.2017 - 06.2018
  • Responded to customer service calls and issues promptly in a helpful and courteous manner, having in mind to treat customer service as top priority always
  • Ensured counts, markdowns, and inventories are taken accurately as scheduled
  • Ensured ticketing, presentation, and merchandise sizing are done to Ross standards by cross-performing in all assigned areas
  • Processed new receipts and bought them to the sales floor in line with productivity standards and in accordance with company best practices, following the Salesfloor
  • Answered store and merchandise questions and led customers to wanted items.

Education

CMA - Medical Assistant

SummitRidgeCarrus
Lehi, UT
12-2023

TS-C - Surgical Technology

Health Tech Academy
Texas City, TX
11-2023

High School Diploma -

Parkview High School
Lilburn, GA
05.2016

Skills

  • File Management
  • Inventory Control
  • Office Administration
  • Customer Service
  • Appointment Confirmation
  • Front Office Management
  • Appointment Scheduling
  • Time Management
  • Work Prioritization
  • Team Collaboration

References

References available upon request.

Timeline

Front Desk Receptionist

Dunwoody urgent care
05.2023 - Current

Front Desk Receptionist/Administrative Assistant/ Scheduler

Center for Medicine
04.2021 - 05.2023

PRN Temperature Screener

SummitRidge Hospital
11.2020 - 04.2021

Specimen Collector

Logical Paradigm LLC
03.2020 - 03.2021

Appointment Scheduler

Change Healthcare
01.2019 - 08.2020

Ross Associate

Ross Dress For Less
02.2017 - 06.2018

CMA - Medical Assistant

SummitRidgeCarrus

TS-C - Surgical Technology

Health Tech Academy

High School Diploma -

Parkview High School
Hana HagiAli