Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

HANA KIM

Irvine,CA

Summary

Solution Engineer with over 2 years of experience driving impact in Qualtrics Public Sector. Proven record of successfully proposing technical solutions by presenting complex concepts in easy to understand terms and building strong, long-lasting relationships with senior executives and project level resources.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Solution Engineer

Qualtrics
04.2023 - Current
  • Completed product line demo ramping in record time
  • Achieved >700% of quota in Q4 2023
  • Developed strong relationships with sales

Technical Account Manager

Qualtrics
09.2021 - Current
  • Provide technical advisory, thought partnership, and program management for industry leaders such as JPMC, NASA JPL, U.S
  • SEC, and Deloitte
  • Drove two expansions on a $5.8M ARR account, enabling a $1.35M services contract
  • Pitched Design XM for client leading to $500K RS Retainer
  • Promoted average increase of 90% in active users across client portfolio
  • Designed and led 50+ hours of enablement session and feature demo's for client portfolio
  • Developed 21 custom strategic implementations of XM that improved 1300 client internal applications
  • Partnered with Public Sector Sales leaders to conduct Federal Book of Business review to assess areas of opportunity for services attachment
  • Collaborated with peers in product and engineering to drive 50+ client issues to resolution.

Public Sector Consultant

Guidehouse
09.2020 - 09.2021
  • Conducted SOP gap analyses and compliance assessments for FRTIB and Department of Education
  • Established governance, organization and management structure to meet program protocols for client portfolio
  • Wrote proposals for several team wide bids and navigated 3+ RFP processes.

Assurance Associate

PwC
10.2019 - 09.2020
  • Supported audit preparation for Banking, Capital Markets, and Insurance clients through research, analysis, and presentation development.

Education

BBA -

University of Notre Dame
Notre Dame, IN

Skills

  • Qualtrics Product Expertise
  • Public Speaking
  • Technical Presentations
  • Organization and Time Management
  • Critical Thinking
  • Problem-Solving
  • Korean (Proficient)

Certification

  • Qualtrics Core XM Certification
  • Qualtrics CX Certification
  • Qualtrics EX Certification
  • Qualtrics XM Fundamentals Certification
  • XM Discover Training Certification
  • Lean Six Sigma, Yellow Belt

Timeline

Solution Engineer

Qualtrics
04.2023 - Current

Technical Account Manager

Qualtrics
09.2021 - Current

Public Sector Consultant

Guidehouse
09.2020 - 09.2021

Assurance Associate

PwC
10.2019 - 09.2020

BBA -

University of Notre Dame

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HANA KIM