Hana Lachappelle
Gulfport,MS
Summary
Results-driven Bar Manager and Mixologist with over 9 years of experience in leading bar operations and teams, supported by a robust 15-year background in the service industry. Proven track record of increasing sales by 12% and improving customer satisfaction through strategic inventory control and innovative themed events. Expertise in team leadership and management, consistently optimizing workforce efficiency while fostering a positive team dynamic. Committed to delivering exceptional service and creating memorable guest experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Private Bartender & Cocktail Consultant
Boozy Banana
08.2024 - Current
- Curated unique cocktail experiences for diverse events and mixology classes, driving increased client retention and repeat bookings.
- Partnered with event organizers to craft memorable experiences, resulting in increased client referrals and repeat business.
- Monitored guest feedback to refine cocktail offerings, enabling continuous improvement and heightened customer loyalty.
Bartender
Patio 44
07.2024 - 12.2024
- Managed both to-go/online orders and in-house table sections in addition to the bar.
- Executed precise drink preparations and maintained a clean, safe bar, leading to consistently high-quality beverages and guest comfort.
- Created an engaging bar atmosphere, enhancing guest interactions and satisfaction.
Bartender
Lucy's Retired Surfers Bar
08.2023 - 06.2024
- Managed a high-volume bar, often running the beach bar solo.
- Handled cash transactions with precision, ensuring financial accountability and a 100% error-free cash register.
- Fostered positive team dynamics and suggested cocktails, enhancing communication and increasing sales.
Bar Manager
La Vita Bella
06.2021 - 03.2023
- Hired and trained new staff, building a cohesive and skilled team.
- Led bar operations, boosting sales by 12% and enhancing customer satisfaction.
- Implemented inventory controls and resolved customer issues promptly, reducing waste and fostering loyalty and repeat business.
Food Service Director
Aramark
04.2016 - 06.2020
- Led a team of 20 employees, managing budgets effectively to achieve cost savings and optimize workforce efficiency.
- Oversaw all aspects of food service management, from scheduling to client satisfaction.
- Resolved operational challenges, ensuring seamless food service operations.
Education
Bachelor Of Arts - Philosophy
University of Denver
Denver, COSkills
- Bar Management
- Team Leadership
- Sales Optimization
- Inventory Control
- Event Management
- Mixology Techniques
- Customer Engagement
Certification
- Servsafe
- Food handler/alcohol
Timeline
Private Bartender & Cocktail Consultant
Boozy Banana
08.2024 - Current
Bartender
Patio 44
07.2024 - 12.2024
Bartender
Lucy's Retired Surfers Bar
08.2023 - 06.2024
Bar Manager
La Vita Bella
06.2021 - 03.2023
Food Service Director
Aramark
04.2016 - 06.2020
Bachelor Of Arts - Philosophy
University of Denver
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