Hana Nekvapil
Vancouver,WA
Summary
Highly organized and experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.
Overview
6
6
years of professional experience
Work History
Electrical Coordinator
NW Pacific Electric Co LLC
09.2024 - Current
- Directed dispatching, routing, tracking, and maintenance of 4 fleet vehicles.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Monitored employee performance closely to identify areas for improvement or additional training needs that would lead to optimized scheduling outcomes.
- Improved permit application processing times by streamlining workflows and implementing efficient procedures.
- Developed and maintained a comprehensive database of permits, facilitating easy access to information for the team.
- Monitored progress of permit applications through various stages, efficiently resolving any issues that arose during the process.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Facilitated efficient accounts payable processing, maintaining accurate records and timely payments to vendors.
- Updated management regularly on accounts receivable status through detailed reporting and analysis of outstanding invoices.
COLLECTIONS SPECIALIST
Robinson Restoration
06.2024 - 09.2024
- Assisted with account setup, ensuring all necessary information was collected and inputted correctly to facilitate accurate invoicing and payment processing.
- Prepared daily deposits, accurately inputting information, and matching deposit payments to invoices.
- Maintaining daily correspondence on all accounts in order to collect invoiced balances.
- Negotiated to collect balance in full.
- Streamlined the collections process by creating and maintaining detailed records of customer account statuses and communications.
- Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
CUSTOMER EXPERIENCE COORDINATOR
Paul Davis Restoration
01.2024 - 06.2024
- Responsible for answering phones, intaking new jobs and creating and updating new electronic files, and responding to customer and adjuster emails
- Maintaining outbound calls to insurance adjusters and homeowners for collections on all current accounts in addition to making weekly calls to customers to update them on job status
- Responsible for helping run 4 project manager's jobs, knowing the in's and out's of each job, permitting, scheduling inspections through the city
- Dispatching crews for after hours for emergency services
- Responsible for special projects - running subcontractor demolition crew
OFFICE ADMINISTRATOR
Statewide Restoration Services
01.2023 - 01.2024
BARTENDER
State 48 Tap House
10.2022 - 01.2023
- Responsible for greeting incoming guests, answering phones, responding to customer and adjuster emails, creating files and jobs for customers electronically while keeping physical file copies for the office, and updating the schedule for each scheduled job
- Maintaining outbound calls to insurance adjusters and homeowners for collections on all current accounts and processing payments over the phone
- Billing and invoicing jobs with Xactimate and Service Fusion
SERVER / MANAGER
TopGolf
02.2021 - 10.2022
- Responsible for greeting guests, taking orders while upselling to ensure guest satisfaction at all times
- Making sure all drink ticket times were under 2 minutes while ensuring the bar-top was also taken care of
- Efficiently solving problems when mistakes were made
- Successfully built and fostered relationships with guests and associates
- Meticulously processed all payments while ensuring the end of day drawer count was correct
MILWUAKEE BREWERS SPRING TRAINING
Delaware North
10.2018 - 02.2020
- Responsible for creating a fun and welcoming environment for fans while serving and making drinks
- Processing payments and handling cash and credit transactions
- Successfully counting drawers and cash drops
- Create a fun, active, and creative learning environment for the children
- Prepare meals for the kids and meal preparation for the adults
- Cleaning and reorganizing rooms and office spaces for efficiency and cleanliness
Education
SECONDARY SCHOOL -
Union High School
01.2017
BACHELOR OF SCIENCE - HEALTH CARE ADMINISTRATION
Grand Canyon University
01.2021
Skills
- Microsoft Office
- Problem-Solving
- Project coordination
- Strong Communication
- Computer Literacy
- Document management
- Ability to Work in Fast-Paced Environments
- Customer service
- Conflict Resolution
- Data entry
- Multitasking and organization
- Decision-making
- Scheduling and calendar management
- Database management
- Team oversight
- Financial management
- Business administration
- Accounts reconciliation
- Permit applications
- Adaptability and flexibility
Timeline
Electrical Coordinator
NW Pacific Electric Co LLC
09.2024 - Current
COLLECTIONS SPECIALIST
Robinson Restoration
06.2024 - 09.2024
CUSTOMER EXPERIENCE COORDINATOR
Paul Davis Restoration
01.2024 - 06.2024
OFFICE ADMINISTRATOR
Statewide Restoration Services
01.2023 - 01.2024
BARTENDER
State 48 Tap House
10.2022 - 01.2023
SERVER / MANAGER
TopGolf
02.2021 - 10.2022
MILWUAKEE BREWERS SPRING TRAINING
Delaware North
10.2018 - 02.2020
BACHELOR OF SCIENCE - HEALTH CARE ADMINISTRATION
Grand Canyon University
SECONDARY SCHOOL -
Union High School
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