Hana Olhaye
Brooklyn,NY
Summary
Dedicated Community Outreach Organizer with 3 years of empowering underserved cultures and interests by communicating with local and state governments. Skilled at connecting organizations with powerful allies to solicit real change and effective action. Known for bringing diverse groups together to achieve universally beneficial goals. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Dependable server, kitchen expo, barback, barista, and cashier serving customer needs in high speed environments. Pleasantly offers customers assistance to drive service and satisfaction. Considered hardworking, punctual, empathetic, and reliable.
Overview
5
5
years of professional experience
Work History
Campaign Canvasser
Fight For 15 - Lucha Por 15 Wocc
Tucson, Arizona
05.2021 - 12.2021
- Interacted with and educated 800 voters in Tucson area to promote raising the minimum wage from $12 to $15 and securing funding for K-12 schools campaign.
- Exceeded signature targets by 75% through effective public education and persuasion.
- Conducted interviews with participants to assess eligibility.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Explained questions in better detail for interviewees to allow truthful answers.
- Increased team efficiency by communicating frequently with coworkers about traffic and weather conditions.
- Presented and discussed petitions to obtain over 1000 signatures for key initiatives for reasonable pay and educational resource issues.
Cafe Barista/Kitchen Worker
Cafe Passe
Tucson, Arizona
03.2021 - 12.2021
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Decreased food expenses by using local ingredients, defining standards for portion size and reducing waste.
Community Outreach Organizer/Community Activist
Community Care Tucaon
Tucson, AZ
12.2020 - 12.2021
- Identified community organizations and leaders to establish and nurture relationships to help build awareness and win reforms for public using social media and direct outreach.
- Impacted city wide homelessness and gentrification through multiple activism channels and protest strategies.
- Executed racial injustice and environmental protests to highlight the growing racial discrimination within the United States and climate change issues.
- Developed and implemented fundraising approaches, raising over $30,000.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Gathered opinions and support from grass-roots supporters to solidify group position and maintain healthy direct action initiatives.
- Educated young people about strategies for driving discussions and promoting social changes.
- Maintained strong bonds to Black, Indigenous People of Color, LGBTQ+, and displaced or homeless communities, consistently working to benefit underserved cultures and groups.
- Identified community organizations and leaders to establish and nurture relationships to help build awareness and win reforms for public.
- Spoke at public events, evangelizing for organizational goals and interests.
Ice Cream Shop Manager
Desert Dream Ice Creamery
Tucson, Arizona
09.2020 - 12.2021
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Helped patrons decide which flavor to choose according to preferences and tastes.
- Provided details on seasonal flavor availability, ice cream source, allergens and specials.
- Introduced new menu items, sundae toppings and cone varieties to encourage upselling and add-on purchases.
- Offered samples of new ice cream flavors to customers.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Handled 10 calls per day to address customer inquiries and concerns
Salesperson/Cashier
Turkish Bazaar
Stuttgart , Germany
07.2018 - 12.2018
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Guaranteed top guest experience through customized servicing, identifying and addressing individual needs.
- Restructured store layout to effectively promote specials and seasonal savings, elevating store to top district performer.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Commissary Bagger
Patch Barracks Commissary
Stuttgart, Germany
05.2016 - 12.2016
- Maintained customer satisfaction by assisting with carrying out goods.
- Illustrated excellent commitment and strong work ethic with consistent attendance.
- Completed customer service duties, including returning unwanted merchandise and retrieving specially requested products.
- Retrieved grocery carts and baskets from lot and various site locations.
- Maintained availability of grocery carts by monitoring cart corrals.
- Smoothed check out process by replenishing bag supply and retrieving carts.
- Protected materials for transport by correctly packaging products boxes and crates.
- Communicated with cashiers and customers to learn about bagging needs.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
Education
Bachelor of Science - Business Administration And Management
University of Arizona
Tucson, AZBachelor of Science - Social Work
Fordham University
Manhattan, NY05.2025
Skills
- Staff Management
- Strategic planning
- POS system expertise
- Sales Transactions
- Food preparation and safety
- Stocking and replenishing
- Networking
- Advocacy experience
- Outreach management
- Public speaking
- Hospitality service expertise
- Social Media Management
Languages
Amharic
Native or Bilingual
ASL
Limited Working
Spanish
Limited Working
Timeline
Campaign Canvasser
Fight For 15 - Lucha Por 15 Wocc
05.2021 - 12.2021
Cafe Barista/Kitchen Worker
Cafe Passe
03.2021 - 12.2021
Community Outreach Organizer/Community Activist
Community Care Tucaon
12.2020 - 12.2021
Ice Cream Shop Manager
Desert Dream Ice Creamery
09.2020 - 12.2021
Salesperson/Cashier
Turkish Bazaar
07.2018 - 12.2018
Commissary Bagger
Patch Barracks Commissary
05.2016 - 12.2016
Bachelor of Science - Business Administration And Management
University of Arizona
Bachelor of Science - Social Work
Fordham University
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