Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hana Ortiz

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Transportation Service Representative position. Ready to help team achieve goals.

Overview

15
15
years of professional experience

Work History

Light Rail Operator

Trimet
07.2013 - 08.2021
  • Streamlined communication between control centers and operators during emergencies or unexpected events, contributing to swift resolutions and minimal disruptions.
  • Maintained professional knowledge by attending industry workshops, and training sessions as needed to stay current on best practices within light rail operations.
  • Reduced accidents and safety incidents through strict adherence to standard operating procedures and consistent vigilance while operating the train.
  • Contributed to the overall success of the transit system by consistently meeting and exceeding performance metrics set forth by supervisors and management.
  • Demonstrated adaptability during service disruptions or emergencies by quickly adjusting plans according to control instructions while maintaining focus on passenger safety.
  • Coordinated with fellow operators during shift changes, ensuring a smooth transition and continuity of service for passengers.

Bus Driver

Trimet
10.2011 - 08.2021
  • Drove bus to safely transport passengers over scheduled routes and authorized stops.
  • Assisted passengers to foster safe loading and unloading from buses during normal transport and emergency situations.
  • Provided clear announcements regarding upcoming stops, allowing riders to plan their exit accordingly and avoid confusion or missed connections.
  • Collected accurate fares from passengers, handling transactions professionally while maintaining accountability for funds collected throughout each shift.
  • Completed daily pre-trip inspections to ensure the safe operation of the bus, identifying potential issues before they became critical problems.
  • Operated various types of buses, displaying adaptability and versatility in skill sets among different vehicles.
  • Enhanced passenger satisfaction by providing timely and efficient transportation services.


Transportation Service Representative

Department Of Motor Vehicles
10.2006 - 10.2011
  • Balanced end-of-day cash registers meticulously ensuring accuracy in all financial records handled daily.
  • Improved customer satisfaction by providing efficient and friendly service at the front counter.
  • Trained new employees on front counter procedures, contributing to consistent service quality across the team.
  • assisted customers in obtaining vehicle title and registration documentation in compliance with state laws using Oracle systems.
  • observed first time and returning customers with their driving abilities the road.
  • Greeted customers upon arrival, offered assistance, and answered questions to complete their transaction successfully.

Education

No Degree - Liberal Studies

Fullerton College
Fullerton, CA

Skills

  • Operational Support
  • Interpersonal Skills
  • Continuous Improvement
  • Data Collection
  • Problem-Solving Abilities
  • Active Listening
  • Customer Service
  • Time Management

Languages

Arabic
Native or Bilingual
Spanish
Limited Working

Timeline

Light Rail Operator

Trimet
07.2013 - 08.2021

Bus Driver

Trimet
10.2011 - 08.2021

Transportation Service Representative

Department Of Motor Vehicles
10.2006 - 10.2011

No Degree - Liberal Studies

Fullerton College

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Hana Ortiz