Hana Palmer
Retired
Huntersville,NC
Summary
Highly qualified and driven Professional with an extensive background of customer service having worked for Syracuse University for 22 years in various roles.
Overview
22
22
years of professional experience
1
1
years of post-secondary education
Work History
Parking Booth Attendant
Syracuse Univiersity
Syracuse, NY
09.2018 - 08.2022
- Explained parking rates and retrieval procedures to guests upon arrival.
- Directed patrons to designated parking spaces.
- Issued ticket stubs and placed numbered tags on windshields, giving customers matching tags to locate parked vehicles.
- Answered general questions about parking fees, facilities and directions.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
- Issued and collected number tags and provided parking instructions to customers to maintain efficient vehicle flow.
- Evaluated parking lot and parking scheme to promote optimal utilization of area
- Handled cash, made accurate change and maintained balanced cash drawer.
- Answered questions and provided information about College game day events and schedules.
- Determined customer needs by asking relevant questions and listening actively to responses.
Custodial Lead
Syracuse Univiersity
Syracuse, NY
09.2006 - 08.2022
- Supervised a team of seven members.
- Monitored employees to enforce proper use of personal protective equipment, supplies and equipment.
- Transported supplies
- Performed custodial duties to maintain area in clean and habitable condition.
- Led, oversaw and trained team to perform routine custodial duties and basic maintenance and repair.
- Responded immediately to calls from personnel to clean up spills.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Supervised supplies in inventory and submitted reorder requests.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
Food Service Team Member
Syracuse Univiersity
Syracuse, NY
09.2000 - 09.2006
- Prepared food orders to support waitstaff and other team members.
- Received orders from customers and input into order management system.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Maintained clean workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Greeted customers
- Learned other teammates' work tasks to train as backup.
- Circulated kitchen area to receive work assignments and identify support tasks.
Education
High School Diploma -
Henninger High School
Syracuse, NY 08.1991 - 06.1996
No Degree - Liberal Arts And General Studies
Syracuse University
Syracuse, NY 05.2001 -
Skills
Vehicular operation
Traffic routing
Verbal comprehension
Spatial awareness
Till counting
Oral communication
Guest service
Lot monitoring
Parking fee calculation
Dependable and Responsible
Training and Development
Self-Motivated
Flexible and Adaptable
Attention to Detail
Fast learner
Extremely reliable
Accomplishments
Voted Best Employee in 2004, 2005, and 2006
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Parking Booth Attendant
Syracuse Univiersity
09.2018 - 08.2022
Custodial Lead
Syracuse Univiersity
09.2006 - 08.2022
No Degree - Liberal Arts And General Studies
Syracuse University
05.2001 -
Food Service Team Member
Syracuse Univiersity
09.2000 - 09.2006
High School Diploma -
Henninger High School
08.1991 - 06.1996