Hi, I’m
Hana Reed
Warners ,NY
Summary
At Practice Resources, I excelled as a Medical Biller, leveraging my expertise in insurance billing and exceptional customer service to enhance billing operations. I significantly reduced claim denials and improved patient satisfaction through effective communication and meticulous attention to detail. My proactive approach in training new staff and implementing quality control measures underscored my commitment to teamwork and operational excellence.
Overview
11
years of professional experience
Work History
Practice Resources
Medical Biller
02.2014 - Current
Job overview
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Implemented quality control measures to identify potential errors before submitting claims, reducing rejections significantly.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Delivered timely and accurate charge submissions.
- Collaborated with healthcare providers, ensuring accurate documentation for seamless billing operations.
- Acted as liaison between healthcare providers and insurance companies; resolved disputes quickly while maintaining positive relationships.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Improved patient satisfaction levels with clear explanations of their financial responsibilities and available payment options.
- Trained new team members in medical billing software, increasing efficiency within the department.
- Reviewed outstanding balances owed by patients; initiated collection actions if necessary resulting in improved account recovery efforts.
- Responded to customer concerns and questions on daily basis.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Audited and corrected billing and posting documents for accuracy.
- Generated monthly billing and posting reports for management review.
Education
International Correspondence School Scranton, PA
High School
OCM BocesLiverpool, NY
Office Technology
Skills
- Insurance Claims
- Insurance Billing
- Medical Billing
- Electronic Claims
- HIPAA Compliance
- Insurance Verification
- Customer Service
- CPT Knowledge
- Billing and Collection Procedures
- Patient Billing
- Accounts Receivable
- Medicaid and Medicare Knowledge
- Claim submission
- Data Entry
- Denial Management
- Payment posting
- Claims review
- Medical claims submission
- Worker's Compensation Knowledge
- Multitasking and Organization
- Account Reconciliation
- Accounts receivable management
- Teamwork and Collaboration
Timeline
Medical Biller
Practice Resources
02.2014 - Current
International Correspondence School
High School
OCM Boces
Office Technology
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