Hana Tachiquin
San Diego,CA
Summary
Enthusiastic and ambitious customer service specialist with wide spread transferable skills in leadership, sales and data entry. Exceptional ability to connect with people, pay attention to detail and committed to keeping workplace culture consistent with organizations mission and values.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Soapy Joes Wash
San Diego, CA
09.2023 - Current
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Developed strategies for improving operational efficiency and customer service levels.
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
General Merchandise Team Lead
Target
San Diego, CA
07.2022 - 09.2023
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team performance against targets, taking corrective action where necessary.
- Supported the manager in developing plans for future projects, initiatives and objectives.
Call Center Specialist
San Diego County Credit Union
San Diego, CA
12.2021 - 07.2022
- Entered data in regards to members loans or any other accounts they may have had.
- Assisted customers with product selection based on their needs and preferences.
- Resolved customer complaints via phone, email and mail.
Patient Service Representative
Kaiser Permanente
San Diego, CA
06.2021 - 12.2021
- Assisted with the completion of medical forms and records.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
Customer Service Representative
Easypay Finance
San DIego, CA
01.2019 - 06.2021
- Monitored customer accounts, including payments, delinquencies, and other activities.
- Provided guidance and advice on loan options to customers.
- Ensured compliance with all federal, state, and local laws governing lending practices.
Education
High School Diploma -
Mira Mesa High School
San Diego, CA06-2018
Some College (No Degree) - Human Resources Management
ECornell
New YorkSkills
- conflict management
- strong written and verbal communication skills
- Sales monitoring
- Strategic Planning
- great ability to multitask and work well under pressure
Timeline
Shift Supervisor
Soapy Joes Wash
09.2023 - Current
General Merchandise Team Lead
Target
07.2022 - 09.2023
Call Center Specialist
San Diego County Credit Union
12.2021 - 07.2022
Patient Service Representative
Kaiser Permanente
06.2021 - 12.2021
Customer Service Representative
Easypay Finance
01.2019 - 06.2021
High School Diploma -
Mira Mesa High School
Some College (No Degree) - Human Resources Management
ECornell
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