Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Languages
Timeline
Generic

Hana Takahashi

Thermal

Summary

Diligent Hospitality Worker with great people skills. Dedicated to providing guests with best-in-class service and elevating reputation of establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs. Also, with experience in office work, I am an organized professional with a background in office administration. Demonstrated skills in managing administrative tasks, including record keeping and developing efficient workflow processes. Strong communication skills enable effective collaboration with team members and clients alike. Previous roles have seen marked improvement in office efficiency through implementation of innovative organizational systems.

Overview

6
6
years of professional experience

Work History

Bartender

Red Earth Casino
Thermal
09.2024 - Current
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Provided drink suggestions to customers based on their preferences.
  • Resolved customer complaints in a professional manner.
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.

Office Worker

Glitter Bay products
Chiba
09.2021 - 07.2022
  • Provide valuable insights on office organization and workflow optimization to enhance productivity and efficiency in the workplace.
  • Develop and maintain a comprehensive inventory management system to ensure seamless supply chain operations at Glitter Bay Products.
  • Utilize creative problem-solving skills to identify and implement cost-saving measures in office expenses, contributing to improved financial performance and sustainability at Glitter Bay Products.
  • Conduct regular performance evaluations and provide constructive feedback to enhance the skills and development of Office Workers at Glitter Bay Products, contributing to a more skilled and motivated workforce.

Hotel Front Desk Clerk

The Celestine Tokyo Shiba
Tokyo
01.2021 - 09.2021
  • Provide personalized recommendations for local attractions, restaurants, and cultural experiences to enhance the guest's stay and promote positive word-of-mouth marketing for the hotel.
  • Leverage bilingual skills to provide exceptional customer service to both English and Japanese-speaking guests, ensuring a seamless and personalized experience at the hotel.
  • Organize and facilitate cultural workshops or events for guests to provide a unique and memorable experience during their stay at the hotel.
  • Utilize advanced data analytics tools to analyze guest demographics, preferences, and booking patterns, providing valuable insights to optimize marketing strategies, enhance guest experiences, and drive higher occupancy rates at The Celestine Tokyo Shiba.
  • Implement a system to track and manage guest requests and special requirements efficiently, ensuring a seamless and personalized experience for each guest at The Celestine Tokyo Shiba.
  • Analyze and optimize the front desk operations, including check-in and check-out processes, to enhance efficiency, reduce wait times, and improve overall guest satisfaction at The Celestine Tokyo Shiba.

Cashier

Convenience store
Chiba
12.2019 - 04.2020
  • Implementing creative ways to enhance customer experience through personalized interactions at the checkout counter.
  • Utilize upselling techniques to increase sales of promotional items and drive revenue growth for the store.
  • Maintaining a clean and organized checkout area to ensure a positive and welcoming shopping environment for customers.

Server

Toho service products
Tokyo
07.2019 - 12.2019
  • Company Overview: Toho service products sent me to work at Hotel Miracosta Oceano as dispatch server
  • Create a welcoming and magical experience for guests by incorporating elements of Disney storytelling into interaction and service delivery.
  • Enhance guests' dining experience by recommending and upselling specialty Disney-themed menu items and beverages, showcasing knowledge of food and beverage offerings with enthusiasm and creativity.
  • Deliver exceptional service by engaging with guests in a friendly and attentive manner, anticipating their needs and preferences to ensure a seamless and unforgettable dining experience at Tokyo Disney Sea Oceano.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assist in organizing and participating in special events and themed dining experiences to create a memorable and immersive atmosphere for guests at Tokyo Disney Sea Oceano.
  • Toho service products sent me to work at Hotel Miracosta Oceano as dispatch server

Education

Associate degree - Business Administrations

College of the Desert
Palm Desert
05.2024

High school Diploma -

Ikubunkan Global High School
Tokyo
03.2020

Skills

  • Customer Experience Enhancement
  • Upselling Techniques
  • Event organization
  • Guest engagement
  • Personalized interactions
  • Checkout counter management
  • Table setting
  • Safety procedures
  • Communication skills
  • Customer service
  • Team collaboration
  • Conflict resolution
  • Cultural awareness
  • Fluency in English and Japanese

Volunteer Experience

  • Daycare center
  • Retirement home

Languages

  • English
  • Japanese

Languages

English
Professional
Japanese
Native/ Bilingual

Timeline

Bartender

Red Earth Casino
09.2024 - Current

Office Worker

Glitter Bay products
09.2021 - 07.2022

Hotel Front Desk Clerk

The Celestine Tokyo Shiba
01.2021 - 09.2021

Cashier

Convenience store
12.2019 - 04.2020

Server

Toho service products
07.2019 - 12.2019

Associate degree - Business Administrations

College of the Desert

High school Diploma -

Ikubunkan Global High School

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Hana Takahashi