Hana Waheed

· Followed all company policies and procedures to deliver quality work.

· Developed strong client relationships through consistent communication and attentive service.

· Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

· Interpreted clients' needs and introduced services to fit specific requirements.

· Creation of cases in Argus Safety for adverse events relating to the COVID-19 vaccine manufactured by Novavax.

· Monitor inbox for incoming adverse event reports, and process reports in a timely manner.
Upholding quality standards for case reporting timelines.

· Performing data migration using MS Excel and Argus safety for Novavax.

· Assist in the implementation and maintenance of programs and processes in relation to document control.

· Ensuring that document control requirements are met throughout the duration of a document‘s Lifecyle.

· Perform QC of client cases to ensure accuracy and compliance

· Supporting the delivery of training on Document Management and Control processes and the use of the Document Management System.

· Following EU regulatory reporting guidelines and completion of cases within the specified time frame.

· Use of ATC coding to appropriately code concomitant and suspect medications.

· Follow regulatory Standard Operating Procedure guidelines.

· Advanced knowledge of regulatory affairs and regulatory compliance requirements.

· Perform ICSR check before submitting case to quality control.

· Capturing Adverse events through the electronic data capturing system.

· Writing ICSR narratives in accordance with the client's data entry manual.

· Metrics reporting to maintain 100% compliance in Quality Management System.

· Proficient use of Citrix Workspace

· Creating Excel spreadsheets to document cases in various workflow stages.

· Accurate MedDRA coding of adverse events

· Accurate coding of pharmaceutical drugs using WHODrug global and NIH daily med.

· Prepare written communications to obtain follow-up information.

· MedWatch/CIOMS/E2B Preparation: Write case narratives and review MedWatch/CIOMS/E2B reports.

· Receipt, processing, reporting, follow-up and reconciliation of adverse event reports from any source like clinical trials, literature, and post-marketing materials.

• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Provided patient education on procedures they would be having such as EEG, EMG, MRI, Cerebral angiography, dementia testing, Alzheimer's testing, and stroke testing.
• Served as a translator for Urdu speaking patients.
• Performed other various tasks such as cash counting, administrative work, and faxing e-prescriptions.

• Assisted in training new stockroom employees, contributing to a knowledgeable and efficient team.
• Collaborated with faculty members to ensure appropriate quantities of chemicals were available for course experiments.
• Assisted researchers with troubleshooting equipment issues or answering questions related to proper handling procedures.
• Checked out laboratory equipment to students and professors, such as erlenmeyer flasks, test tubes, thermometers, leur lock syringes, etc.
• Filled liquid nitrogen canisters for professors and graduate teaching assistants.
• Stocked laboratories once weekly with sufficient materials for students.
• Processed inbound and outbound packages, letters, and forms.
• Arranged chemicals in stockroom according to safety guidelines in the MSDS sheet.