Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hana Witmer

Volunteer Coordinator
Leola,PA

Summary

Dynamic and adaptable professional with a proven track record at Blessings of Hope, excelling in volunteer coordination and team training. Demonstrated ability to enhance team efficiency and foster relationships, leveraging strong multitasking and organizational skills. Achieved significant improvements in volunteer engagement and operational workflow, embodying reliability and a commitment to excellence. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Volunteer Coordinator

Blessings of Hope
Leola, PA
11.2023 - Current
  • Communicate with volunteers on a hourly basis to ensure a family like community
  • Collaborated with other departments to maximize impact of volunteer efforts.
  • Clean and organize volunteer floor with a weekly and monthly cleaning list
  • Worked with other team members to identify and match volunteers with appropriate activities.
  • Managed a shift of 70 volunteers, supplying them with materials needed for each unique shift.
  • Planning ahead for next shifts to ensure the next team member is set up for success.
  • Rotate food in the warehouse to ensure older items get used/sent out first.
  • Used forklifts, electric pallet jacks to move skids throughout the warehouse.

Food Service Employee

Kitchen Kettle Village
Blue Ball, Pennsylvania
03.2018 - Current

I have worked every foodservice position (22 and counting) including production bakeshop, dishwasher, retail bakeshop, register (Harvest cafe, MOMS soft pretzels, & Roasted Rooster), Expeditor, Line cook (Hot & Cold), server, prep cook, barista, and Assistant Manager.

  • Implemented creative strategies for effectively handling customer complaints, resulting in increased satisfaction rates.
  • Proactively anticipated customer needs during peak dining hours, minimizing wait times and enhancing guest experience.
  • Increased sales through effective upselling of menu items and daily specials to patrons.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Monitored food quality and freshness throughout day.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Improved customer satisfaction by providing efficient and friendly food service in a high-volume setting.
  • Managed inventory levels for optimal cost control, reducing food waste and maintaining adequate stock levels.
  • Utilized strong interpersonal skills to build positive relationships with both coworkers and customers alike.
  • Ensured accurate cash handling procedures were followed at all times, safeguarding company assets from potential loss or theft.
  • Demonstrated excellent multitasking abilities, managing multiple tasks simultaneously while maintaining high-quality standards.
  • Assisted in training new employees on proper food handling techniques, company policies, and customer service best practices.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders, resulting in satisfied customers.

Wheelwright

Witmer Coach
New Holland, PA
01.2016 - 01.2021
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Physically able to use heavy machinery (drill press, forklift, forge, and other hand tools)
  • Am able to gather orders to ships in a quick manner.
  • Able to lift up to roughly 80lbs

Education

High School Diploma -

Conestoga Valley Senior High School
Lancaster, PA
08.2016 - 05.2020

Skills

Team Training

ServSafe

Quick Learner

Allergy awareness

Food safety knowledge

Reliability

Adaptability

Problem-Solving

Certification

SERV safe

Timeline

Volunteer Coordinator

Blessings of Hope
11.2023 - Current

Food Service Employee

Kitchen Kettle Village
03.2018 - Current

High School Diploma -

Conestoga Valley Senior High School
08.2016 - 05.2020

Wheelwright

Witmer Coach
01.2016 - 01.2021

SERV safe

Hana WitmerVolunteer Coordinator