I have worked every foodservice position (22 and counting) including production bakeshop, dishwasher, retail bakeshop, register (Harvest cafe, MOMS soft pretzels, & Roasted Rooster), Expeditor, Line cook (Hot & Cold), server, prep cook, barista, and Assistant Manager.
- Implemented creative strategies for effectively handling customer complaints, resulting in increased satisfaction rates.
- Proactively anticipated customer needs during peak dining hours, minimizing wait times and enhancing guest experience.
- Increased sales through effective upselling of menu items and daily specials to patrons.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Set up and broke down food service lines quickly to maintain service flow.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Monitored food quality and freshness throughout day.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Improved customer satisfaction by providing efficient and friendly food service in a high-volume setting.
- Managed inventory levels for optimal cost control, reducing food waste and maintaining adequate stock levels.
- Utilized strong interpersonal skills to build positive relationships with both coworkers and customers alike.
- Ensured accurate cash handling procedures were followed at all times, safeguarding company assets from potential loss or theft.
- Demonstrated excellent multitasking abilities, managing multiple tasks simultaneously while maintaining high-quality standards.
- Assisted in training new employees on proper food handling techniques, company policies, and customer service best practices.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders, resulting in satisfied customers.