Hanad Ahmed
Los Angeles,CA
Summary
Results-driven Associate Agent specializing in customer inquiries, property marketing, and open house coordination. Proven ability to enhance client satisfaction through effective communication and time management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
ESL Teacher's Assistant
Ready to Work
Seattle, WA
11.2019 - 09.2024
- Facilitated small group discussions to enhance language practice and student interaction.
- Organized cultural enrichment activities, promoting immersive language experiences.
- Tutored students to improve comprehension of course material and English grammar.
- Supported teachers by coordinating educational materials for lesson preparation.
- Implemented classroom routines for seamless transitions between activities.
- Monitored classroom behavior, fostering a positive learning environment.
- Assisted in planning engaging ESL lesson activities to captivate students.
- Led tutorials and laboratory sections under teacher direction, ensuring effective learning outcomes.
Retail Sales Associate
Arch Rivals
Seattle, WA
02.2019 - 09.2024
- Delivered exceptional customer service in fast-paced retail environment.
- Greeted customers and assisted in locating requested items to improve satisfaction.
- Trained new associates on effective sales techniques and customer service standards.
- Maintained store cleanliness and organized merchandise displays for optimal presentation.
- Participated in inventory management and restocked shelves to ensure availability.
- Collaborated with owners to improve store operations and enhance efficiency.
- Handled customer inquiries, resolving issues promptly and professionally.
- Generated new customer leads while assisting with store opening procedures.
Associate Agent
Redfin
Los Angeles, CA
08.2021 - 2026
- Guided clients through property listings and scheduled home tours efficiently.
- Coordinated open houses and property showings for prospective buyers.
- Collaborated with team members to create impactful marketing materials for property listings.
- Addressed client inquiries and provided timely updates to enhance communication.
- Researched customer policies and responded to inquiries with accurate information.
- Organized promotional events, including open houses and webinars, to attract potential clients.
- Collaborated with other team members in resolving customer service issues.
Education
Associate of Arts - Graphic And Digital Design
Seattle Central Community College
Seattle, WA09-2006
Skills
- Property listings and marketing materials
- Home tours and open houses
- Customer inquiries and relationship management
- Client management and technical support
- Market research and inventory management
- Communication skills and problem solving
- Time management and service scheduling
- Quality assurance and personnel management
- Staff management
Languages
Somali
Professional
French
Elementary
Spanish
Elementary
Certification
Real Estate License.
Affiliations
Running/Excercise.
Timeline
Associate Agent
Redfin
08.2021 - 2026
ESL Teacher's Assistant
Ready to Work
11.2019 - 09.2024
Retail Sales Associate
Arch Rivals
02.2019 - 09.2024
Associate of Arts - Graphic And Digital Design
Seattle Central Community College