Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hanae Mohammed

Santa Clara,CA

Summary

Hospitality manager with over 8 years of experience in customer service and operations. Expertise in team leadership, event coordination, and delivering exceptional service. Proven ability to communicate effectively and solve problems efficiently. Currently pursuing a degree in Business Administration to enhance management skills.

Overview

8
8
years of professional experience

Work History

Restaurant Manager

Shawarmaji
Santa Clara, CA
01.2023 - 05.2025
  • Oversaw daily operations and staff management in a high-volume restaurant.
  • Managed inventory, ordering processes, and staff scheduling efficiently.
  • Maintained exceptional customer satisfaction through quality service.

Kitchen Manager

Maqadir Restaurant
Jeddah, Saudi Arbia
12.2020 - 08.2022
  • Managed kitchen operations and staff.
  • Maintained hygiene standards and food safety.
  • Coordinated with suppliers and handled inventory.

Call Center Representative

Al Akaria
Jeddah, Saudi Arbia
01.2020 - 12.2020
  • Provided excellent customer support via phone and online channels.
  • Resolved inquiries and complaints effectively.
  • Maintained customer records and met performance goals.

Operation and Hospitality Manager

The Ritz-Carlton Hotel Company
Jeddah , Saudi Arabi
03.2017 - 11.2019
  • Managed events and ensured smooth coordination with clients and vendors.
  • Supervised staff and logistics for high-end wedding events.
  • Maintained luxury service standards.

Education

Some College (No Degree) -

Mission College
Santa Clara, CA

Skills

Effective communication

Team leadership

Adaptability and learning

Operational oversight

Customer service

Staff development

Time management

Event coordination

Purchasing and cost control

Languages

English
Professional
Arabic
Professional
Tigrana
Professional
Amharic
Limited

Timeline

Restaurant Manager

Shawarmaji
01.2023 - 05.2025

Kitchen Manager

Maqadir Restaurant
12.2020 - 08.2022

Call Center Representative

Al Akaria
01.2020 - 12.2020

Operation and Hospitality Manager

The Ritz-Carlton Hotel Company
03.2017 - 11.2019

Some College (No Degree) -

Mission College

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