Hanae Sakamoto
Honolulu,HI
Summary
Experienced hospitality worker for more than 10 years with strong multi-tasking skills and ability to efficiently prioritize tasks. Recognized for ability to communicate with customers, providing their needs and satisfaction. Passionate about helping others. Bilingual in English and Japanese, and able to provide effective customer service in both languages.
Overview
16
16
years of professional experience
Work History
property manager/sales support
Crossover Realty Hawaii LLC
01.2022 - Current
- Oversee the day-to-day operations of multiple residential properties, ensuring high tenant satisfaction
- Conduct property inspections and maintenance checks to ensure safety and compliance with regulations
- Address property owner’s concerns and resolve maintenance issues promptly and efficiently
- Manage property budgets, including rent collection, expense tracking, and financial reporting.
Concierge/Attaché/Reservation
Trump International Hotel Waikiki
10.2018 - Current
- Plan and coordinate travel itineraries for clients such as dining, entertainment, activities, and transportation
- Responsible for guaranteeing customer satisfaction by ensuring top-notch customer services, listening to the voice of the customers, resolving customers' complaints, and providing advice and recommendations based on customer needs
- Maintain valuable relationships with a variety of vendors throughout the city, ensuring clients receive VIP treatment
- Respond to a wide variety of questions and needs, in person, on the phone, and email
- Build long-term relationships with clients.
Sales Executive
Hilton Grand Vacations Club
Honolulu, HI
09.2017 - 08.2018
- Provided sales presentation to both owners and prospective owners to determine their specific timeshare property needs
- Responded to inquiries regarding available timeshare properties, their locations and features and benefits
- Conducted and managed business transactions by thoroughly reviewing loan applications and financial documents
- Completed purchase summary worksheets and developed plans to minimize cancellations and provided comprehensive owner assurances
- Provided clients with information on financing options and assisted them in obtaining them.
Concierge/Food & Beverage Beach House administrative coordinator/Spa Front Desk Attendant
Moana Surfrider A Westin Resort & Spa
Honolulu, HI
06.2011 - 01.2018
- Assisted guests with various tasks such as making restaurant reservations, arranging for spa services, recommending activities, booking transportation
- Assisted with translation (Japanese/English)
- Provided professional and courteous responses to all incoming calls & e-mails
- Listened to guests' concerns and took necessary steps to achieve resolution
- Carried out administrative duties such as filing, typing, copying, binding, scanning
- Provided ongoing administrative support to department managers through the daily operations and special events.
Beauty Salon Planner
Jin Corporation
Tokyo, Japan
07.2009 - 06.2010
Sales Galley Associate
Hilton Grand Vacations Club
02.2008 - 12.2008
- Provided administrative and clerical support for the sale and marketing department.
Education
Bachelor of Science Business Administration - Travel Industry Management
Hawaii Pacific University
12.2007
Skills
- Ability to build great customer relationship for a long term
- Excellent team player
- Excellent communication skill with culturally diverse clients
License
Hawaii Real Estate Salesperson License, RS79978
Highlight
- Ability to build great customer relationship for a long term
- Excellent team player
- Excellent communication skill with culturally diverse clients
Timeline
property manager/sales support
Crossover Realty Hawaii LLC
01.2022 - Current
Concierge/Attaché/Reservation
Trump International Hotel Waikiki
10.2018 - Current
Sales Executive
Hilton Grand Vacations Club
09.2017 - 08.2018
Concierge/Food & Beverage Beach House administrative coordinator/Spa Front Desk Attendant
Moana Surfrider A Westin Resort & Spa
06.2011 - 01.2018
Beauty Salon Planner
Jin Corporation
07.2009 - 06.2010
Sales Galley Associate
Hilton Grand Vacations Club
02.2008 - 12.2008
Bachelor of Science Business Administration - Travel Industry Management
Hawaii Pacific University
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