Fahad Wahab
Queen,NY
Summary
To contribute outstanding technical skills and strong commitment to achieving your company’s goals in an IT support capacity. Highly motivated, dependable troubleshooter and problem-solver. Committed to delivering efficient and reliable IT solutions. Strategic thinker, detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Active Directory Administrator
Lincoln IT
04.2022 - 06.2023
- Installed Domain Controller by running DCPROMO and Read Only Domain Controller (RODC)
- Created, deleted and configured AD objects, administrative templates and folder redirections
- Added, deleted and modified users and computers
- Modified users by using Active Directory Services Interface Editor (ADSI edit)
- Deployed and administered windows server 2008r2
- Moved Operational Master Roles using NTDSUTIL command-line tool
- Configured and maintained Group Policies on sites, domain and OU level for whole environment
- Planned an administrative delegation strategy and OU structure
- Created Windows Management Instrumentation (WMI) and Security filtering for security
- Deployed software's using Group Policy Software Installation (GPSI)
- Enabled Global Catalog (GC) using Sites and Services console
- Installed Domain Controllers, Active Directory, and DNS
- Deployed, configured and installed Read Only Domain Controller
- Created new Computer Accounts and joined them to Directory Services
- Managed Group Policy at root of Domain and for Domain Controllers OU
- Created, tested, and managed GPOs intended to be used by multiple OU Admins
- Managed the Users and Computers Containers
- Implemented an Active Directory Forest and Domain structure
- Managed audit settings, audit logs recipient policies, user objects and contacts
- Upgraded Win7 devices to Windows 10 using SCCM.
- Provisioned new mobile devices for new users
- Installed server hardware and software as per project requirements.
- Leveraged IT Ticketing system to prioritize, complete, and escalate submitted tickets from user base.
- Provided support for network infrastructure (LAN, WAN, VPN)
Help Desk Technician
Veeva Systems
08.2020 - 04.2022
- Assisted users with hardware and software issues, including desktops, laptops, and mobile devices
- Diagnosed and resolved technical issues reported by users
- Troubleshot network connectivity and printer problems
- Served as an initial point of contact for troubleshooting IT related problems including hardware, software, network, and printer issues
- Responded to help desk tickets and providing timely resolutions
- Escalated complex issues to appropriate IT teams for further investigation
- Conducted hardware and software installations, upgrades, and configurations
- Maintained accurate records of technical support incidents and resolutions
- Collaborated with other IT team members to improve support processes
- Maintained software and hardware asset inventory
IT Desktop Support
Best Buy
02.2018 - 08.2020
- Responded to queries, ran diagnostic programs, isolated problems and implemented solutions
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Fixed HP printer, fixed any IT issues arising within the office
- Escalated as needed to remote tier 2-3 support team
- Maintained daily performance of computer systems
- Responded to email and phone messages for customers seeking help
- Installed computer peripherals for users
- Provided support for Cisco Telephony systems, and configure Office phone for new users
- Configured/troubleshot Xerox and HP printers, multifunction devices, and fax machines
Education
Bachelor of Arts - Literature & Computer Science
University of Mogale City
South AfricaSkills
- Active Directory, Objects (GPO), DNS, LDAP, DHCP, Group Policy Management Console (GPMC), ADSI (Active Directory Service Interfaces), ADMT (Active Directory Migration Tool), Assign and Publish MSI packages via AD Group Policy
- SCCM
- MS Office Suites: 2000/2003/2007/2010/2013
- Microsoft OCS: 2007/Lync 2010/Lync 2013 implementation and support
- Microsoft SharePoint: server implementation and support
- Email Servers: Designed, Implemented & supported Microsoft Exchange 2019 & Exchange Online
- Desktop Operating Systems: Microsoft Windows 8 & 81, Microsoft windows 7, Vista, XP, Windows 11
- Networking Operating Systems: Windows 2000 Server/Windows Server 2003/Windows Server 2008&R2/Windows Server 2012
Certification
Microsoft Certified IT Professional (MCITP)
Enterprise Administrator
Server Administrator
Microsoft Certified Solutions Associate (MCSA)
Windows Server 2012
Microsoft Certified Technology Specialist (MCTS)
Windows Server 2008 Active Directory, Configuration
Windows Server 2008 Network Infrastructure, Configuration
Windows Server 2008 Application Infrastructure, Configuration
Windows 7, Configuration
Additional Information
REFERENCES AVAILABLE UPON REQUEST
Timeline
Active Directory Administrator
Lincoln IT
04.2022 - 06.2023
Help Desk Technician
Veeva Systems
08.2020 - 04.2022
IT Desktop Support
Best Buy
02.2018 - 08.2020
Bachelor of Arts - Literature & Computer Science
University of Mogale City
Similar Profiles
Calvin KingstonCalvin Kingston
Inventory Specialist / IT / Driver /Team Leader at Lincoln ITInventory Specialist / IT / Driver /Team Leader at Lincoln IT
Tianna StysTianna Stys
Direct Support Professional at Community Living Grimsby Lincoln West LincolnDirect Support Professional at Community Living Grimsby Lincoln West Lincoln
RANDY GRIESSRANDY GRIESS
Supervisor at Lincoln Composites, Hexagon Lincoln, Hexagon, Agility Fuel Solutions, Hexagon AgilitySupervisor at Lincoln Composites, Hexagon Lincoln, Hexagon, Agility Fuel Solutions, Hexagon Agility
Paola A GaviriaPaola A Gaviria
Security Badging Officer at GardaWorld SecuritySecurity Badging Officer at GardaWorld Security
Chanarit TongsaiChanarit Tongsai
Server/Bartender at Thai SocialServer/Bartender at Thai Social