Hanah Berry
Poughkeepsie,NY
Summary
Dynamic professional with a proven track record in customer service and sales development. Excelled in inventory control and problem-solving, enhancing customer satisfaction and loyalty. Skilled in teamwork and collaboration, consistently delivered results by driving sales growth and operational efficiency. Achieved significant improvements in e-commerce operations, demonstrating a goal-oriented approach and strategic planning expertise. Proficient at filling any team role and helping coworkers be efficient and productive. Excellent communication and problem solving skills. Amazing with customer service and making sure the customer is always happy.
Overview
6
6
years of professional experience
Work History
Sales Associate
Old Navy
03.2024 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
Team Trainer
Culver's Restaurant
02.2022 - 08.2023
- Maintained current knowledge of all team position requirements.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety, and performance requirements.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
E-Commerce Assistant
E-Commerce Processing
09.2021 - 08.2023
- Implemented and followed proper controls and guidelines to enable maximum e-commerce volume.
- Photographed merchandise and prepared written descriptions of items for auction on company website.
- Focused on continuous quality and customer service improvement in e-commerce operations.
- Displayed and organized product on inventory shelves in e-commerce storeroom.
Child Care Facilitator
Child Care Services
09.2018 - 01.2021
- Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
- Maintained high-quality child care standards based on developmentally appropriate practices.
Education
High School Diploma -
Navarre High School
Navarre, FL05.2023
Skills
- Product Sales
- Inventory Control
- Payment Processing
- Promotional support
- Sales Development
- Customer Needs Assessment
- Dining area maintenance
- Flexible Schedule
- Goal-Oriented
- Money Handling
- Outgoing Personality
- Retail Store Operations
- Customer Service
- Strategic Planning
- Professional Demeanor
- Listening Skills
- Problem-Solving
- Teamwork and Collaboration
- Store Opening and Closing
Timeline
Sales Associate
Old Navy
03.2024 - Current
Team Trainer
Culver's Restaurant
02.2022 - 08.2023
E-Commerce Assistant
E-Commerce Processing
09.2021 - 08.2023
Child Care Facilitator
Child Care Services
09.2018 - 01.2021
High School Diploma -
Navarre High School
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