Hanah Kennedy

• Streamlined office processes by implementing efficient filing and organizational systems.
• Reduced errors in documentation by meticulously proofreading and editing written materials.
• Enhanced team collaboration by effectively creating templates for coworkers to follow regarding business processes.
• Ensured timely completion of projects with diligent task prioritization, training new coworkers, and creating templates for coworkers to follow regarding business processes all while working my own work load.
• I created referrals for programs for Long Term Care for clients of the vulnerable population. Referrals included, but not limited to, community based services so clients could receive services within their home or assisted living facility.
• Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
• When receiving Level of Care packets for clients either in the Nursing Facility or a client seeking community based services, I would key that in and assigned the next person the task to be completed so the client could receive services in a timely manner.

• Improved customer satisfaction by providing knowledgeable advice on sporting goods products and their uses.
• Increased sales through effective product demonstrations and personalized recommendations.
• Assisted customers with selecting appropriate gear for various sports, ensuring proper fit and functionality.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Processed sales transactions with point of sale system, upselling loyalty program and private label credit cards.
• Greeted customers pleasantly when each entered store and offered assistance for any buying needs.
• Interacted with customers to provide information on different features regarding apparel, sports equipment, and hunting licenses.
• Processed customer payments and bagged items to complete buying experience.
• Participated in ongoing training sessions to stay current on industry trends, new products, and best practices for sales techniques.
• Enhanced visual merchandising displays to attract customer interest and drive sales of featured products.
• Promoted a positive store atmosphere through friendly interactions with both customers and colleagues, fostering a team-oriented work environment.
• Performed recovery of sporting goods items and returned to specified department areas.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Managed efficient cash register operations.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

• Enhanced infant development by implementing age-appropriate activities and daily routines.
• Provided essential care for the infant, including feeding, diapering, bathing, and soothing to ensure their comfort and wellbeing.
• Promoted early literacy skills with regular reading sessions, engaging infants in interactive stories and language exposure.
• Maintained a safe and clean environment for the infant to explore freely while minimizing risks of injury or illness.
• Managed daily schedules to ensure consistency in naps, feedings, playtime activities, and outings for optimal infant health and wellbeing.
• Adapted caregiving approach based on the evolving needs of the child while consistently maintaining open communication channels with parents about any changes observed.
• Provided gentle support during teething phases by offering appropriate remedies such as cold teething toys or massage techniques under parental guidance.
• Demonstrated patience, empathy, and understanding when addressing infant needs, fostering trust with both infants and their parents alike.
• Participated in family outings and special events as an integral part of the caregiving team to provide consistent support for infants in various settings.
• Enforced rules and managed behavior through developmentally appropriate discipline.
• Planned and guided age-appropriate tasks like reading, crafts and outside play time with, during the summer, water sensory toys.
• Assisted with light housekeeping duties as well as running errands.

* I made sure the cabins were cleaned and sanitized before, during, and after customers stay at our facilities.

* Customers were greeted with a kind, warm, and friendly welcome at all times during their stay and visit at the lake.

* I had to make sure the linen was clean and fresh for customers as well as bathrooms, kitchens, and porch areas was clean for customers could enjoy the luxuries of Mother Nature.

* I sold merchandise such as pizza, candy, and drinks, as well as propane, tobacco products, and fuel.

* I also made and sold pizzas that was made by a formula expected of us by our boss.

* I had to take inventory of the merchandise on the shelves, in the freezers, and took note of what was needed so the manager could order what was necessary.

*Our daily duties included, but not limited to: stocking and sanitizing the pizza counter, stocking and sanitizing the ice cream counter, stocking the cigarette shelves, sweeping, mopping, and cleaning bathrooms.

* I greeted customers every shift with a warm welcome and if they received the wrong product, with the approval of my manager I made it right.

* Supervised children of all ages were safely swimming, sliding, and playing with one another.

* I made sure children were not put in harms way with the water levels, whether it was the chemicals used in the pool were off per the manager, or the children were not in water too deep for them.

* I made sure children swam in clean, sanitary water and if there was ever an acccident that the child may be exposed to a biohazard we evacuated the pool for the specific amount of time enforced by the State of Arkansas.

* Welcomed customers from all over the world to our beautiful Diamond Mine.

* I made sure the facilities were clean and sanitized for our customers to enjoy their experience at the park.

* Also one cool thing I did, was I identified the rocks that was found at the park. Customers always enjoyed that the most.

* While working at the Diamond Discovery Center, we rented out equipment to customers so they could get the full experience of digging for diamonds.

* Two times daily, we had to keep a count of the equipment rented out so we could ensure we got it all back at the end of the day so we would have it for the next day.

* I also collected money and refunded money for equipment or the purchases of the products at the Crater.