Hanah Neumann
Easthampton,MA
Summary
Dedicated food server with exceptional customer service skills, ensuring order accuracy and guest satisfaction in high-volume environments. Was able to handle complaints and solve them. Also, it was an older restaurant, so we always had to. be very6 outspoken to enhance the experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Food Server
Nicks Nest
Holyoke, MA
04.2021 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently while ensuring guest satisfaction and timely service.
- Trained new servers on menu items, service standards, and operational procedures.
- Collaborated with kitchen staff to ensure accurate order preparation and delivery.
Education
High School Diploma -
Easthampton HIghschooln
Easthampton, MASkills
- Clear communication
- Order taking
- Table setting
- Food safety practices
- Handling complaints
- Cleanliness standards
- Special event coordination
- Guest relations
- Food presentation
- Memory retention
- Food storage
- Social perceptiveness
- Knowledge of dietary restrictions
- Food preparation
- Food allergy awareness
- Menu design
- Order accuracy
- Exceptional customer service
- Table bussing
- Guest relations management
Accomplishments
- Supervised team of 4 staff members.
Certification
- Server Training - April 2021-Current
Timeline
Restaurant Food Server
Nicks Nest
04.2021 - Current
High School Diploma -
Easthampton HIghschooln
National Honors Society
I was selected for the National Honor Society based on my academic performance, leadership involvement, community service, and character, following a faculty review process. I was also accepted due to my GPA, saying above a 3.5 all 4 years of high school, and many hours of volunteering.