Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesManager

Hanaida Mercado

Vineland ,NJ

Summary

Accomplished Sales Manager at Rent A Center, adept in relationship building and staff management, significantly enhancing team performance and customer satisfaction. Leveraged sales training and goal-setting to boost referrals and repeat business. Skilled in quality control and efficient workflow optimization, demonstrating a strong blend of analytical and interpersonal skills.

Overview

29
29
years of professional experience

Work History

Sales Manager

Rent A Center
12.2013 - Current
  • Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
  • Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
  • Assisted sales team with completing customer transactions and managing issues.
  • Developed strong client relationships for repeat business and increased referrals.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Quality Control Inspector

Assempack
06.2011 - 12.2013
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.

Deli Clerk

Eatmore Market
04.1995 - 07.2010
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.

Education

Diploma -

Vineland Senior High School
Vineland, NJ
06.1991

Skills

  • Relationship Building
  • Sales team training
  • Staff Management
  • Goals and performance

Languages

Spanish
Native or Bilingual

Timeline

Sales Manager

Rent A Center
12.2013 - Current

Quality Control Inspector

Assempack
06.2011 - 12.2013

Deli Clerk

Eatmore Market
04.1995 - 07.2010

Diploma -

Vineland Senior High School

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Hanaida Mercado