Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Hanan Faraj

Dearborn,MI

Summary

Dynamic professional with a proven track record in enhancing customer experiences and boosting sales, notably at Modern Greek and Salad Bar. Skilled in relationship management and suggestive selling, I excel in fast-paced environments, demonstrating exceptional multitasking abilities and a strong work ethic. Achieved significant performance improvements, contributing to a positive and efficient service atmosphere.

Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need. Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic.

Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.

Overview

31
31
years of professional experience

Work History

Server

Modern Greek and Salad Bar
08.2024 - 10.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Streamlined order-taking process to minimize wait times for diners.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Improved dining experience by providing prompt, attentive service to guests.

Waitress Supervisor

Al-Saha Restaurant
09.2016 - 11.2020
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
  • Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
  • Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
  • Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
  • Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
  • Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
  • Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
  • Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.
  • Provided detailed daily reports on sales figures resulting in better financial planning and budgeting.
  • Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
  • Supported marketing efforts through active participation in local events, promotions, and social media campaigns targeting potential customers in the area.
  • Collaborated with management to develop seasonal menus incorporating popular dishes based on customer feedback surveys collected after each meal service period.
  • Optimized staff scheduling to handle peak times effectively without overstaffing.
  • Reduced order errors significantly, ensuring accurate communication between kitchen and dining area.
  • Monitored dining area to ensure all guests received attentive service without delays.
  • Implemented health and safety protocols to ensure safe dining environment for both staff and customers.
  • Addressed customer complaints with empathy and efficiency, turning potential negative experiences into positive outcomes.
  • Adapted quickly to menu changes, ensuring team was always informed and prepared.
  • Collaborated with management team to plan and execute special events.
  • Enhanced team efficiency by implementing streamlined table management system.
  • Negotiated with suppliers for better pricing, reducing operational costs without compromising on quality.
  • Boosted customer satisfaction with quick and accurate order processing.
  • Trained new staff to uphold service standards, ensuring consistency in customer experience.
  • Achieved high levels of customer loyalty through exceptional service and engagement.
  • Elevated dining experience, maintaining high standards of cleanliness and presentation.
  • Improved service delivery times, coordinating seamlessly between kitchen staff and waitstaff.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food inventory and supplies to prevent waste.
  • Controlled food costs and managed inventory.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Planned and executed promotions and special events in close collaboration with management.
  • Served consistent portions following recipes and control standards.
  • Monitored food preparation, production, and plating for quality control.
  • Set and oversaw weekly and special event menu plans.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Created new recipes, outlined steps, and training staff on correct preparation.

Attendant

Walgreens
06.2007 - 03.2008
  • Collaborated with team members to improve overall service quality and guest experience.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
  • Handled cash transactions accurately, ensuring proper documentation for financial records.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Performed routine maintenance tasks on equipment, identifying potential issues before they escalated into larger problems.
  • Provided exceptional customer service by promptly addressing guest needs and requests.
  • Enforced adherence to health and safety protocols, contributing to safe environment for all.
  • Enhanced guest experience by providing prompt and courteous service during their visit.
  • Coordinated with maintenance staff to ensure timely repairs, keeping facilities in top condition.
  • Managed inventory of supplies, ensuring all necessary items were always available for guest use.
  • Optimized scheduling, accommodating guest requests and preferences to enhance their stay.
  • Handled cash transactions accurately, providing guests with prompt billing services.
  • Streamlined check-in process, reducing wait times and elevating guest satisfaction.
  • Contributed to environmental sustainability efforts by implementing waste reduction initiatives.

Sales Representative

Telecom Inc
05.2004 - 05.2005
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Managed portfolio of high-value accounts, ensuring they received exceptional service.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Implemented CRM tools to track customer interactions and sales progress.
  • Provided feedback from customers to product development team, influencing future product enhancements.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Conducted detailed market analysis to guide development of sales strategies.
  • Participated in trade shows and conferences to network and generate leads.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Informed customers of promotions to increase sales productivity and volume.
  • Negotiated prices, terms of sales and service agreements.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Bank Teller

Chase Bank
06.2001 - 07.2002
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Counted and packaged currency and coins.
  • Provided customer records, account statements and copies of checks.
  • Educated customers on use of banking website and mobile apps.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Placed orders for customer checks and verified starting numbers.

Savings Counselor

Liberty Federal Savings Bank
04.1995 - 06.1999
  • Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
  • Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
  • Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
  • Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
  • Guided clients in developing skills and strategies for dealing with problems.
  • Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
  • Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
  • Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
  • Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
  • Established trusting therapeutic alliances with clients through empathetic listening, validation, and unconditional positive regard.
  • Participated in ongoing professional development trainings to remain current on best practices within the counseling field.
  • Designed culturally-sensitive interventions tailored to each client''s background and experiences.
  • Worked closely with families to support clients in their recovery process and strengthen relationships among family members.
  • Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.
  • Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
  • Collaborated with multidisciplinary teams for holistic care, ensuring alignment of treatment goals.
  • Improved client self-esteem and communication skills through targeted therapeutic techniques.
  • Reduced symptoms of anxiety and depression in clients by utilizing cognitive-behavioral strategies.
  • Improved client coping mechanisms with introduction of evidence-based practices.
  • Fostered supportive environment, enabling clients to openly discuss their feelings and experiences.
  • Listened to clients' concerns and provided encouragement and support.
  • Provided education on mental health topics and resources to clients.
  • Adapted counseling techniques to best suit individual needs of each client.
  • Designed safe and supportive environment for clients to discuss issues.
  • Developed treatment plans to help clients build self-confidence and resilience.
  • Facilitated group counseling sessions to support and encourage client growth.
  • Educated clients on dangers of substance abuse and prevention techniques.
  • Determined clients' risk of self-harm or other dangerous behaviors.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Supervised meetings with family members to help create support system for clients.

Office Manager

Devon Auto Body Shop
06.1993 - 03.1995
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Education

Banker Essentials Certificate - Accounting And Finance

IBA/AIB Financial Education Services
Chicago, IL
07.1999

High School Diploma -

Mather High School
Chicago, IL
06.1993

Skills

  • Exceptional customer service
  • Cash Handling
  • Strong Work Ethic
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Safe Food Handling
  • Menu Memorization
  • Sales expertise
  • Service prioritization
  • Order Accuracy
  • Performance Improvement
  • Suggestive Selling
  • Relationship Management
  • Point of sale operation
  • Guest Relations Management
  • Order Management
  • Allergy awareness
  • Dining area maintenance
  • Item promotion
  • Foreign language proficiency
  • Food and beverage pairings
  • Regulatory Compliance
  • Bill computation
  • Front-of-house display creation
  • Reliable and Responsible
  • Warm and Friendly
  • Adaptable and Flexible
  • Reliability
  • Multitasking Abilities
  • High Energy and Stamina
  • Team Leadership
  • Problem-Solving
  • Cool Under Pressure
  • Excellent Communication
  • Relationship Building
  • Attention to Detail
  • Decision-Making
  • Time Management
  • Transactions and Cash Handling
  • Conflict and Complaint Resolution
  • Organizational Skills
  • Cleaning and sanitizing
  • Effective Communication
  • Teamwork and Collaboration
  • Continuous Improvement

Languages

English
Native or Bilingual
Arabic
Full Professional

Timeline

Server

Modern Greek and Salad Bar
08.2024 - 10.2024

Waitress Supervisor

Al-Saha Restaurant
09.2016 - 11.2020

Attendant

Walgreens
06.2007 - 03.2008

Sales Representative

Telecom Inc
05.2004 - 05.2005

Bank Teller

Chase Bank
06.2001 - 07.2002

Savings Counselor

Liberty Federal Savings Bank
04.1995 - 06.1999

Office Manager

Devon Auto Body Shop
06.1993 - 03.1995

Banker Essentials Certificate - Accounting And Finance

IBA/AIB Financial Education Services

High School Diploma -

Mather High School

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Hanan Faraj