Hanan Farhan
Fort Lauderdale,FL
Summary
Responsible and experienced team leader. Well educated in customer service and operation management. Highly organized and able to quickly resolve customer service issues in a professional manner. Skilled in leading customer service teams, creating customer service strategies, and providing feedback to improve customer service satisfaction. Excellent communication, time management, and computer skills. Highly motivated detail-oriented individual with a desire to use analytical and problem solving skills to meet goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Universal Healthcare Advisors
04.2021 - Current
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Server Manager
House Of Pizza
01.2011 - 12.2020
- Managed and motivated staff
- Hired and trained new employees
- Oversaw inventory control, ordering products, and quality control of food
- Ensured customer satisfaction
Server
Brazwell's Premium Pub
01.2016 - 12.2016
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Optician Technician
Americas Best Eyeglasses And Contacts
01.2015 - 06.2015
- Improved patient satisfaction by conducting thorough pre-testing and accurate measurements for glasses and contact lenses.
- Enhanced optical department efficiency by maintaining a clean, organized, and well-stocked inventory of frames and lenses.
- Ensured customer satisfaction with precise adjustments, repairs, and fittings for eyewear.
- Collaborated with optometrists to provide optimal patient care and accurately address any vision concerns.
Associate
Eye Candy Decals
01.2008 - 12.2010
- Assisted and encouraged customers in selecting and purchasing required products in a retail environment
- Provided information concerning specifications, warranties, maintenance of merchandise and delivery options
Education
Greenville Technical College
Greenville, SC01.2021
Skills
- customer service
- administrative support
- problem-solving
- Multitasking
- New hire training
- customer retention
- Product knowledge
- report preparation
- handling escalations
- one call resolutions
- technical support
- call center operations
Certification
- Dean's list certification
- esthetician license
Timeline
Customer Service Manager
Universal Healthcare Advisors
04.2021 - Current
Server
Brazwell's Premium Pub
01.2016 - 12.2016
Optician Technician
Americas Best Eyeglasses And Contacts
01.2015 - 06.2015
Server Manager
House Of Pizza
01.2011 - 12.2020
Associate
Eye Candy Decals
01.2008 - 12.2010
Greenville Technical College
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