Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Hanan Grair

Downey,CA

Summary

Offering strong interpersonal skills and keen ability to learn and adapt quickly within dynamic work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience in managing schedules and resources. Ready to use and develop organizational and leadership skills in Desired Position role.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Manager

Pacific Liquor Market
04.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Cashier

Charlie's Market
01.2024 - 04.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Pharmacy Assistant

Shoppers Drug Mart
04.2022 - 12.2023
  • Coordinated with healthcare providers to clarify prescription details and confirm medication orders.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Merchandised over-the-counter goods and rotated stock.
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
  • Counted and labeled prescriptions with correct item and quantity.
  • Coordinated with insurance companies to resolve billing and reimbursement issues.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Verified patient information to correctly dispense medications.

Pharmacist

Owned An Independent Pharmacy
01.2020 - 08.2021
  • Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
  • Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
  • Enhanced patient understanding of medication usage and potential side effects with clear, empathetic communication.
  • Counseled patients regarding proper intake of medications.
  • Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
  • Assisted other pharmacy staff with drug inventory, purchasing and receiving.
  • Reconstituted oral liquids.
  • Educated patients about possible drug interactions and gave special administration instructions.

Education

Bachelor Degree In Pharmacy - Pharmacy And Pharmaceutical Chemistry

Faculty of Pharmacy, Al- Baath University
Homs, Syria
09.2019

Skills

  • Money handling
  • Problem-solving
  • Time management
  • Retail operations
  • Employee scheduling
  • Cost control
  • Corporate social responsibility
  • Multitasking and organization
  • Team collaboration
  • Adaptability and flexibility
  • Verbal and written communication
  • Scheduling and planning
  • Workplace safety compliance
  • Inventory management
  • Customer service and satisfaction
  • Closing oversight
  • Computer skills
  • Multitasking Abilities
  • Organizational skills
  • Active listening

Certification

  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB). Since Oct/ 2024
  • Licensed Pharmacy Technician - State Boards of Pharmacy, Ca since Dec/ 2024

Languages

Arabic and English
Native or Bilingual

Timeline

Assistant Manager

Pacific Liquor Market
04.2024 - Current

Cashier

Charlie's Market
01.2024 - 04.2024

Pharmacy Assistant

Shoppers Drug Mart
04.2022 - 12.2023

Pharmacist

Owned An Independent Pharmacy
01.2020 - 08.2021

Bachelor Degree In Pharmacy - Pharmacy And Pharmaceutical Chemistry

Faculty of Pharmacy, Al- Baath University

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Hanan Grair