HANAN H E L L A N I

• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.

Resolved unexpected issues effectively

• Listed new developers and directed the implementation of strategic business plans
• Managed financial records, ensured compliance, and met reporting deadlines
• Analyzed financial statements and provided business plan advice
• Monitored project progress, payments, and handled developer relationships
• Coordinated between corporate companies and internal teams, leading a team of coordinators
• Managed payment processes for real estate, prepared and processed customer documents, and handled HR and IT requests
• Prepared MIS reports and managed administrative tasks to support departmental operation