Hanan Hindoyan
Hollywood,Fl
Summary
Extensive experience in customer service, managing reservations, and coordinating dining room staff to create a seamless and enjoyable experience for guests. With strong communication skills and the ability to thrive in fast-paced environments, I excel at ensuring smooth operations and contributing to team success. I take pride in welcoming guests, maintaining an inviting atmosphere, and balancing server workloads to keep everything running efficiently. Hardworking and collaborative, I’m skilled at multitasking and prioritizing to enhance the overall guest experience.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Billy’s stone crab restaurant
Hollywood , FL
03.2024 - Current
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Provided menus and answered questions about menu items and specials.
- Answered phones promptly to record and confirm reservations.
- Built positive relationships with other front-of-house and kitchen staff.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
High school clubs/Volunteering events
Hollywood, Fl
08.2021 - Current
- Helped organize school events
- Contributed to school club planning
- Coordinated meetings and kept track of attendance
- Volunteered for 3 weeks as a lifeguard working with children and teaching teamwork
Education
High school - Honors & AP classes
South Broward High School
Hollywood, Fl06-2025
Skills
- Trilingual (English, Spanish, Italian)
- Conflict resolution
- Strategic planning
- Technical skills
- Problem solving
- Critical thinking
- Customer service
- Reservation software
- Reservation planning
- Greeting guests
- Multi-line telephones
Hobbies and Interests
- Reading
- Sports (Soccer, player at Davie United)
- Photography
- Learning new skills & personal development
- Volunteering & helping others
Timeline
Restaurant Hostess
Billy’s stone crab restaurant
03.2024 - Current
High school clubs/Volunteering events
08.2021 - Current
High school - Honors & AP classes
South Broward High School
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