Hanan Yousif
Iowa City,IA
Summary
Dynamic and detail-oriented professional with extensive experience at Middle East Specialized Medical Center, excelling in patient scheduling and record management. Proven ability to enhance office efficiency through exceptional communication and problem-solving skills, while fostering strong team collaboration. Committed to delivering outstanding customer service and supporting seamless administrative operations. Seasoned Receptionist Administrator with comprehensive background in front-office management and staff support. Experienced in handling scheduling, record keeping, staff coordination and enhancing office productivity. Strong communication skills used to interface professionally with clients, colleagues and senior management. Previous roles often resulted in improved operational efficiency and heightened team productivity.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Middle east specialized medical center
Abu Dhabi, United Arab Emirates
04.2004 - 02.2006
- Managed patient scheduling and appointment confirmations efficiently.
- Assisted visitors with inquiries and provided facility information promptly.
- Handled incoming calls and directed them to appropriate departments accurately.
- Maintained organized patient records and updated information regularly.
- Coordinated communication between medical staff and patients effectively.
- Processed insurance forms and managed billing inquiries seamlessly.
- Supported administrative tasks including filing, faxing, and photocopying documents.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Performed data entry and other administrative tasks to support departments.
Secretary
al odaid company
Abu Dhabi , United Arab Emirates
01.2002 - 02.2004
- Managed daily office operations and maintained organized filing systems.
- Coordinated meetings and scheduled appointments for management staff.
- Assisted in preparing reports and presentations for internal use.
- Communicated effectively with clients and vendors via phone and email.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
Education
Professional Diploma of Hospital Management
Initiative Management Consultancy Institute
Dubai10-2020
Secretary Skills
NADIA Training Institute
Abu Dhabi02-2001
High School Diploma -
Al Qadissiya High School
Abu Dhabi 06-1993
Skills
- Record management
- Patient scheduling
- Office administration
- Customer service
- Communication skills
- Problem solving
- Team collaboration
- Appointment scheduling
- Coordinate schedules
- Multitasking
- Leadership and change management
Languages
English
Professional
Arabic
Native/ Bilingual
Accomplishments
- Entrepreneurial Excellence Award , from MDC Iowa.
Certification
- certificate of completion of Business Accelerator program . from MDC Iowa
(May 22nd through June 12th 2025).
Affiliations
- President of Youth of tomorrow organization .
- Teaching arabic at week end school.
Timeline
Receptionist Administrator
Middle east specialized medical center
04.2004 - 02.2006
Secretary
al odaid company
01.2002 - 02.2004
Professional Diploma of Hospital Management
Initiative Management Consultancy Institute
Secretary Skills
NADIA Training Institute
High School Diploma -
Al Qadissiya High School
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