Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Hanane Khellaf

Richmond,VA

Summary

Innovative and empathetic with talent for understanding individual styles and preferences. Adept in fashion trends and color theory, with skills in wardrobe coordination and personal shopping. Focused on enhancing clients' confidence and personal style.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Style Consultant

Target
09.2024 - Current
  • Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
  • Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
  • Increased customer satisfaction by providing personalized style consultations and recommendations.
  • Collaborated with fellow consultants to ensure seamless communication, resulting in improved team performance and customer satisfaction.
  • Promoted ongoing sales, promotions and upcoming events, boosting sales [Number]%.
  • Enhanced store sales by creating visually appealing merchandise displays to showcase current trends.
  • Helped clients to maintain independence and quality of life.
  • Participated in team meetings and staff training sessions.

Receptionist

H&r Block
12.2023 - 02.2024
  • Scheduled and confirmed appointments and meetings for management team.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Supervised setup of conference rooms for meetings and office events in common areas.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Sorted incoming mail and directed to correct personnel each day.
  • Updated and recorded customer or client information to maintain accounts.
  • Answered and directed incoming calls using multi-line telephone system.
  • Scheduled and confirmed appointments.
  • Processed payments and updated accounts to reflect balance changes.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Coordinated pick-up and delivery of express mail services.

Store Associate

fedex store
06.2023 - 12.2023
  • Answered questions about current promotions and resolved issues according to store policies.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Answered telephone to give callers store information and look up order details.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Improved customer service feedback scores through outstanding service.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Evaluated daily transactions for suspected fraud or criminal activity.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Wrapped and bagged purchases to help customers load merchandise into vehicles.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Recommended merchandise to customers based on needs and preferences.
  • Prepared merchandise for purchase or rental.
  • Answered store and merchandise questions and led customers to wanted items.
  • Described merchandise and explained use, operation and care.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Placed special orders or called other stores to find desired items.
  • Maintained records related to sales for store management.

Processing Officer

Ups wherehouse
01.2021 - 03.2023
  • Organized and archived physical and digital records.
  • Completed manual and electronic processing in accordance with procedures.
  • Checked technical and informational aspects of each document, file or transaction for accuracy and errors prior to processing.
  • Maintained list of non-compliant forms for resolution.
  • Examined claims, records and procedures to grant approval of coverage.
  • Precisely calculated refunds, premiums and adjustments.
  • Examined automobile policies with third-party liability, accident benefits and collision benefits.

Receptionist in Clinique

point du jour
01.2021 - 10.2021
  • Scheduled and confirmed appointments and meetings for management team.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Reported suspicious individuals to supervisor.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Scheduled and confirmed appointments.
  • Greeted customers, answered general questions and directed to appropriate locations.

Education

Phlebotomy

Northwest Phlebotomy School Richmond
08-2024

GED -

Mohamed BENAHMED
Algeria
06-2019

Skills

  • Communication
  • Attention to detail
  • Specimen collection
  • Data entry clerk
  • Patients
  • Blood specimens
  • Customer service
  • Empathy
  • Infection control
  • Adaptability
  • Time management
  • Computer literacy
  • Patient care
  • Phlebotomy
  • Venipuncture
  • Blood collection
  • Multitasking
  • Organizational skills
  • Other skills
  • Professional
  • Compassion
  • Dependability
  • Client relationship building
  • Customer assistance
  • Application processing
  • Cash handling accuracy
  • Outfit coordination
  • Telephone skills
  • Attention to detail focus
  • Organization
  • Interviewing skills
  • Customer/Client relations
  • Problem-solving acumen
  • Customer and client relations
  • Document processing
  • Appointment scheduling
  • Cash register operation
  • Teamwork
  • Returns and exchanges handling
  • Problem-solving abilities
  • Documentation skills
  • Product knowledge

Certification

  • National phlebotomy certification
  • Certificate of finishing phlebotomy course/trainning
  • High school deploma

Languages

Arabic
Native/ Bilingual
French
Native/ Bilingual
English
Native/ Bilingual

Timeline

Style Consultant

Target
09.2024 - Current

Receptionist

H&r Block
12.2023 - 02.2024

Store Associate

fedex store
06.2023 - 12.2023

Processing Officer

Ups wherehouse
01.2021 - 03.2023

Receptionist in Clinique

point du jour
01.2021 - 10.2021

Phlebotomy

Northwest Phlebotomy School Richmond

GED -

Mohamed BENAHMED

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Hanane Khellaf