Hanane Negadi
Centreville,United States
Summary
Experienced banking professional with expertise in Digital Banking products, services, systems, and enrollment. Demonstrated ability to optimize performance and solve problems. Committed to continuous learning for organizational success.
Overview
6
6
years of professional experience
Work History
Digital Banking Services Specialist
Burke & Herbert Bank
Alexandria, United States
03.2023 - Current
- Assisted in product fulfillment and daily production work, ensuring smooth operation of the digital banking system
- Acts as a technical support resource and Subject Matter Expert for digital banking products, services, and systems.
- Acts as a liaison with digital banking and Treasury Management product vendors to facilitate implementation and periodic maintenance of products.
- Provides support for commercial account billing and account analysis.
- Assist with processing work related to Treasury Management services (Wires, RDC, ACH, Positive Pay, etc.)
- Monitors transaction activity and system alerts to identify and mitigate fraud.
- Prepares and maintains various reports for tracking, compliance, and management review.
- Investigates, resolves and reports Regulation E (ACH) claims in accordance with bank procedures and regulatory requirements
- Reviews and processes digital banking enrollment and maintenance requests, and related services.
- Answers questions from internal and external customers in a timely, effective, and courteous manner.
- Provide support and process requests received through the digital banking account-opening channel.
- Works closely with branches and other departments to identify and resolve operational/reporting questions.
- Utilizes and periodically reviews departmental procedures to ensure compliance with bank expectations, product enhancements, and regulatory requirements.
- Assist in implementing new products, services, and systems. Help to ensure processes and procedures adhere to compliance laws and regulations, and participate in system releases and enhancements.
- Archive daily work into the shared drive and the Bank's document repository system.
- Responsible for complying with department procedures as documented within the BSA Compliance Program Operating Manual.
Small Business Owner
Self-employeed
Centerville, VA
11.2019 - Current
- Negotiated pricing terms with manufacturers for bulk purchases of merchandise.
- Maintained accurate records of all transactions for audit purposes.
- Ensured compliance with local laws related to selling products online.
- Identified opportunities to increase efficiency in operations processes.
- Developed marketing strategies to promote products across multiple channels including social media, email campaigns and web advertising.
- Managed inventory levels to ensure timely delivery of orders.
- Analyzed sales data to identify trends in customer preferences.
- Developed and maintained relationships with vendors to ensure product availability for customers.
- Generated reports on sales performance, customer feedback and inventory status.
- Composed images of products using video or still cameras, lighting equipment and editing software.
- Created, managed and automated orders and invoices using order management and invoicing software.
- Purchased new or used items from online or physical sources for resale via websites.
- Composed descriptions of merchandise for posting to online storefronts, auction sites or other shopping websites.
- Worked with vendors and supply distributors to negotiate bulk discounts.
- Handled all aspects of business, including accounting, purchasing and web design.
- Composed descriptions of merchandise for posting to online storefronts, auction sites and other shopping Web sites.
- Calculated revenue, sales and expenses using financial accounting or spreadsheet software.
- Tracked all sales data using point-of-sale system software programs.
- Managed inventory levels of clothing items and ensured accuracy of orders.
- Researched current trends in fashion industry to stay up-to-date on latest products.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Processed accounts payable and receivable transactions.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
- Managed financial transactions and recordkeeping with precision, ensuring accuracy in ledgers and accounts.
- Managed inventory records, adjusting entries for discrepancies and reporting changes.
Relationship Banker
Alexandria, United States
11.2019 - 06.2024
- Established trust, built lasting relationships, and educated customers through active listening and open-ended questioning.
- Utilized strong interpersonal skills to successfully adapt communication strategies for various mediums, including face-to-face interactions and telephone conversations.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Reviewed loan applications for accuracy and completeness before submitting them for processing.
- Researched customer inquiries regarding account balances, transactions, fees, interest rates.
- Collaborated with team members to develop innovative solutions for meeting customer needs while maintaining profitability goals set by the bank's senior management.
- Provided ongoing support throughout the loan application process including answering questions about loan terms and conditions.
- Participated in training and mentoring of new associates, assisting with onboarding.
- Coordinated with compliance and risk management teams to ensure transactions met all regulatory standards.
- Resolved discrepancies concerning customers' accounts, improving client satisfaction.
- Used job-related software and computer to collect and record customer deposits, fees and issue receipts.
- Provided customers with financial advice and assistance in setting up accounts, loans, and investments.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Delivered exceptional customer service, resolving inquiries and issues promptly to ensure client satisfaction.
- Participated in community events and workshops to promote bank services and financial literacy.
- Complied with security procedures and protocols when opening and closing bank vault.
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
- Utilized CRM tools to track client interactions, preferences, and feedback to improve service delivery.
- Maintained an in-depth knowledge of banking products, services, and regulatory requirements.
Bank Teller
Arlington, United States
08.2018 - 11.2019
- Handled large volumes of currency quickly and accurately with minimal errors.
- Maintained confidentiality of all customer records and information according to company policies.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Maintained accurate records of all transactions for compliance purposes.
- Verified customers' identification to ensure compliance with laws and regulations.
- Cross-sold additional bank products when applicable to meet customer needs.
- Performed daily reconciliation of teller drawer within established limits.
- Built and maintained client relationships through quality, personalized interactions.
- Adhered to financial services security and audit procedures.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Trained employees on cash drawer operation.
- Delivered exceptional service to customers in person or over telephone.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Received and counted daily inventories of cash, drafts and checks.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Provided exceptional customer service while accurately processing routine transactions.
Education
English Language and Literature/Letters -
Université Sidi Mohammed Ben Abdellah-Fès
01.2015
Skills
- Invoice Processing
- Account Reconciliation
- Workflow Management
- Data Entry
- Documentation And Reporting
- CRM Software
- Computer Skills
- Multitasking and Organization
- Claims Processing
- Financial Reporting
- Payment Processing
- Fraud Detection
- Analytical Skills
- Problem-solving abilities
- Excellent Communication
- Analytical Thinking
- Strong sense of banking ethics
- MS Office, Quickbooks Online , Banking software
- Troubleshooting
- Research
Languages
Arabic
Native/ Bilingual
French
Limited
Timeline
Digital Banking Services Specialist
Burke & Herbert Bank
03.2023 - Current
Small Business Owner
Self-employeed
11.2019 - Current
Relationship Banker
11.2019 - 06.2024
Bank Teller
08.2018 - 11.2019
English Language and Literature/Letters -
Université Sidi Mohammed Ben Abdellah-Fès
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