Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Hananiah Boles

Fayetteville,NC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Store Manager

SweetFrog
01.2023 - Current
  • Ensure daily responsibilities (cleaning machines, daily checklists, setting up the toppings bar, innovation bar, stocking of products etc.) are being performed
  • Conducted post-shift evaluations to assess overall success and identify areas of improvement for future endeavors.
  • Boosted customer satisfaction by consistently delivering high-quality results on schedule and under budget.
  • Improved team productivity with regular performance reviews, goal-setting sessions, and ongoing coaching.
  • Implemented risk management strategies to proactively address potential issues before they escalated into significant problems.
  • Collaborated with senior management to identify new opportunities for process improvement initiatives within the organization.
  • Increased employee engagement rates by creating a supportive work environment that fostered teamwork while maintaining clear expectations.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Consistently met or exceeded financial targets by closely monitoring expenses throughout each stage of the project lifecycle.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Installer

Integrum Automation
08.2022 - 01.2023
  • Assembling conveyor systems according to customer’s requests
  • Inspected installations to check for functionality and maintain customer satisfaction.
  • Laid out materials and system components to prepare for installation.
  • Operated tools, equipment, and machinery according to safety standards.
  • Installed complete systems at new residential and business construction sites.
  • Enhanced customer satisfaction by providing timely and accurate installations.
  • Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
  • Collaborated with team members to ensure smooth workflow and successful project completion.
  • Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
  • Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
  • Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.

Customer Service Associate

AnyWhereWorks
07.2022 - 08.2022
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer calls and emails to answer questions about products and services.

Manager

Pizza Hut
08.2021 - 06.2022
  • Monitored employee scheduling and adjusted to maintain adequate shift coverage.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Improved marketing to attract new customers and promote business.

CSR

Pizza Hut
09.2019 - 08.2021
  • Explained daily menu offerings, drink specials and seasonal items, making recommendations based on customer preferences.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Identified opportunities for process improvements, leading to increased efficiency in handling customer interactions.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.

Education

Associate of Science -

Forsyth Technical Community College
Winston-salem, NC

Business Administration - International Global Track -

Forsyth Technical Community College
Winston-Salem, NC

High School Diploma -

North Wilkes High School
05.2021

Skills

  • P & L management
  • Effectively work on tight time tables
  • Cash management
  • Prioritization
  • Open-minded to new learning opportunities
  • Effectively communicate, verbally and written
  • Hiring & Training
  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Team Leadership

Certification

ServSafe Certified, 09/01/2021, 09/01/2026

Accomplishments

Youngest Restaurant General Manager in training within TastyHut, LLC.


Led mission trips aiding in the adjustment of displaced refugees into American society

Timeline

Store Manager

SweetFrog
01.2023 - Current

Installer

Integrum Automation
08.2022 - 01.2023

Customer Service Associate

AnyWhereWorks
07.2022 - 08.2022

Manager

Pizza Hut
08.2021 - 06.2022

CSR

Pizza Hut
09.2019 - 08.2021

Associate of Science -

Forsyth Technical Community College

Business Administration - International Global Track -

Forsyth Technical Community College

High School Diploma -

North Wilkes High School

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Hananiah Boles