Hanat Abdel-Karim
Allentown,PA
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
8
8
years of professional experience
Work History
Care Supervisor
Help At Home
Allentown, USA
11.2022 - Current
- Manages and provides support for a caseload of clients receiving caregiving services
- Supervises a team of caregivers to ensure high quality service delivery and advocates for caregiver skill development
- Works in cooperation with managers and directors
Client Services Representative
Open Systems Healthcare
Bethlehem, USA
08.2021 - 11.2022
- Company Overview: Acquired by Help At Home in November
- Training and development of staff
- Retention and termination of consumers and caregivers
- Promptly resolved all consumer/caregiver requests, questions and complaints
- Assigned employees to specific duties to best meet the needs of the organization
- Instructed staff on appropriately handling difficult decisions and potential sales
- Assisted with sales goals and business development
- Screened, interviewed and trained new caregivers
- Reviewed credential reports to ensure caregivers personal files are up to date
- Acquired by Help At Home in November
Paint, Garden, and Pro Desk Admin Assistant
The Home Depot
Allentown South, USA
05.2019 - 05.2021
- All administrative tasks at the contractor Pro Desk; 70%
- Operated machinery to perform safety tasks
- Advised customers on paint product selection and created customized paint products
Dining Associate II
Country Meadows Retirement Communities
Allentown, USA
09.2016 - 05.2019
- Supervised the training of new hires
- Led dining staff in preparation and serving food to the residents
- Assisted residents to their tables while working closely with health staff
- Ensured proper meals were served based on dietary needs
Education
Bachelor of Science - Healthcare Administration
DeSales University
Center Valley, Pennsylvania05.2021
Skills
- Leadership
- Microsoft Office
- Ability to work under pressure
- Enterprise and entrepreneurial skills
- Teamwork
- Good listening skills
- Case assessments
- Care Quality Assessments
- Patient & family support
- Clinical Documentation
- Care oversight
- Workflow Coordination
- Healthcare knowledge
- In-home care plans
- Long-term care coordination
Languages
- English
- Arabic
- American Sign Language
Timeline
Care Supervisor
Help At Home
11.2022 - Current
Client Services Representative
Open Systems Healthcare
08.2021 - 11.2022
Paint, Garden, and Pro Desk Admin Assistant
The Home Depot
05.2019 - 05.2021
Dining Associate II
Country Meadows Retirement Communities
09.2016 - 05.2019
Bachelor of Science - Healthcare Administration
DeSales University
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