HANAYAH GORDON
Fort Lauderdale
Summary
Social Work student seeking a position to learn, communicate and work with others. Highly organized, diligent, and respectful. Experienced with customer service and office management. Passions include mental health, advocacy, and healthcare equality.
Overview
6
6
years of professional experience
Work History
Substitute Teacher
Kelly Education
Fort Lauderdale
03.2026 - Current
- Supervised students during lunch and recess, maintaining safety and fostering a secure environment.
- Delivered classroom instruction based on teacher's lesson plans, facilitating student engagement and learning.
- Implemented classroom routines to enhance student focus and ensure adherence to schedule.
Community Court Intern
City Of Hollywood
Hollywood
02.2026 - Current
- Assisted in organizing community court events.
- Provide information to unhoused population regarding service providers
Administrator Aid/CNA
Westlake Nursing and Rehab
Dania Beach
06.2025 - 11.2025
- Assist and direct visitors through facility
- Maintain and update daily census and resident information
- Help with hygiene and nutrition as needed for residents
- Answer and direct phone calls to the correct department
Student Benefit Representative
Nova Southeastern University
Ft.Lauderdale
07.2024 - 04.2025
- Post insurance charges onto the statement of students
- Responds to inquiries relating to student health benefits and insurance coverage
- Utilize Excel to create files for United Health
- Utilize various software such as Access, Outlook, and Excel
- Communicates with insurance provider on the behalf of students and University
Front Desk Agent
Fairfield Inn
Greensboro
08.2022 - 07.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information
- Utilized internal software to process reservations, check-ins and check-outs
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
Associate
Victoria's Secret
Greensboro
01.2020 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Located products for customers and checked store system for merchandise at other sites
- Managed returns, exchanges and refunds in accordance with store policy
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
Office Assistant Trainee
Wilton Rehab Center
Fort Lauderdale
01.2020
- Managed daily data entry and kept clerical information accurate and up-to-date
- Maintained and updated office records, both digital and physical
Education
Bachelor of Arts - Psychology
Florida International University
Miami, Fl05-2025
High school Diploma -
Plantation High School
Plantation, FL01-2020
Bachelor of Arts - Psychology
North Carolina Agricultural And Tech University
Greensboro, NCMaster of Social Work -
Barry University
Miami, FL03-2026
Skills
- Clerical duties
- Electronic record keeping
- Bookkeeping and filing
- HIPAA Guidelines
- Telephone Reservations
- Data entry
- Office Management
- Administrative Support
- Customer Service
- Problem-Solving Skills
- Hospitality Service
Timeline
Substitute Teacher
Kelly Education
03.2026 - Current
Community Court Intern
City Of Hollywood
02.2026 - Current
Administrator Aid/CNA
Westlake Nursing and Rehab
06.2025 - 11.2025
Student Benefit Representative
Nova Southeastern University
07.2024 - 04.2025
Front Desk Agent
Fairfield Inn
08.2022 - 07.2023
Associate
Victoria's Secret
01.2020 - 03.2022
Office Assistant Trainee
Wilton Rehab Center
01.2020
Bachelor of Arts - Psychology
Florida International University
High school Diploma -
Plantation High School
Bachelor of Arts - Psychology
North Carolina Agricultural And Tech University
Master of Social Work -
Barry University