Handren Hamad
Plano,TX
Summary
Skilled in upselling and effective communication and consistently ensuring high levels of customer satisfaction. Focused on arranging products in attractive, attention-grabbing display to improve sales and store profitability. Familiar with best practices in marketing, sales, and customer relations. Pursuing new professional opportunity and desiring to build long-term career in the field.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Buying and Selling Luxury Vehicles
Wells Auto Group
McKinney, TX
08.2024 - Current
- I started in early August picking up and delivering cars through Texas, and occasionally Oklahoma and Arkansas.
- Promoted to buying and selling higher to lower end cars.
- Worked with many different types of clients and other personnel.
- I learned more about customer and business communicate with clients. As well as using the right terminology, dealing with upset and disgruntled customers/shoppers.
Car Detailer
Self Employed Services
Plano, TX
12.2022 - Current
- Served clients with on-site detailing services at businesses and homes.
- Removed stickers and decals from vehicle exteriors without damaging paint.
- Cleans engine compartment by removing grease buildup with degreaser solution.
- Identified opportunities for upselling additional products or services based on customer needs.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Product Specialist
Sewell BMW of Plano
Plano, TX
09.2022 - 07.2024
- Maintained up-to-date knowledge of industry trends and competitor products.
- Trained new specialists to present company products or services.
- Assisted in the development of sales strategies for existing products.
- Instructed customers in product operations and customizations.
- Collaborated with engineering teams to troubleshoot product issues.
Barista
Dutch Bros
Plano, TX
07.2021 - 07.2022
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Addressed and resolved customer concerns to maintain brand loyalty.
Education
Associate of Science - Cyber Security
Collin County Community College
Plano, TXSkills
- Familiar with Excel
- Customer service
- Effective communication
- Sales strategies
- Client relations
- Industry knowledge
- Attention to detail
- Time management
Affiliations
- Playing sports and watching games with friends
- Working on cars
Languages
English
Native/ Bilingual
Kurdish
Native/ Bilingual
Spanish
Elementary
Certification
- CPR certified
References
References available upon request.
Timeline
Buying and Selling Luxury Vehicles
Wells Auto Group
08.2024 - Current
Car Detailer
Self Employed Services
12.2022 - Current
Product Specialist
Sewell BMW of Plano
09.2022 - 07.2024
Barista
Dutch Bros
07.2021 - 07.2022
Associate of Science - Cyber Security
Collin County Community College
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