Handson Lake
La Mirada,CA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
6
6
years of professional experience
Work History
Program and Administrative Assistant
Acton Institute
Grand Rapids, MI
05.2022 - 07.2022
- Managed filing system, entered data and completed other clerical tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Assisted with planning and coordinating day-to-day and special program activities.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Assisted coworkers and staff members with special tasks on daily basis.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Conducted research to assist with routine tasks and special projects.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Peer Academic Advisor
Biola University
La Mirada, CA
08.2020 - 05.2022
- Provided support and guidance to students experiencing academic and personal troubles.
- Mentored students, offering advice and support on topic selection, appropriateness and academic value.
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
- Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.
- Assisted students in selecting courses to align with interests and abilities.
Resident Advisor
Biola University
La Mirada, CA
08.2021 - 03.2022
- Supervised and mentored students to promote safety and wellbeing.
- Solved grievances and complaints by collaborating with residents.
- Initiated dormitory programs to foster positive relationships and safe social opportunities.
- Enforced rules and regulations to maintain order and safety in residence hall.
- Fostered productive and supportive environment for academic and social success.
- Promoted positive relations between residents and staff.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Customer Service Agent
Alaska Airline
SeaTac, WA
07.2018 - 07.2019
- Facilitated communications through management of inbound and outbound customer calls.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Real Estate Agent
Berkshire Hathaway
Federal Way, WA
10.2016 - 07.2019
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Prepared and presented contracts and other legal documents to clients.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Developed and presented proposals to clients to raise awareness of potential real estate investments.
- Performed home evaluations and developed competitive market analysis for individual homes.
Education
Bachelor of Arts - Political Science
Biola University
La Mirada, CA12.2022
Skills
- Microsoft Office (Word, Excel, and PowerPoint), and Outlook
- Blackbaud Fundraising Software
- Swoogo Event Management software
- Audience Engagement
- Interpersonal Skills
- CRM and CMS Software
- Information Management
- Conflict Mediation Abilities
- Special Projects
- Public Relations
- Strategic Planning
- Prioritization
Timeline
Program and Administrative Assistant
Acton Institute
05.2022 - 07.2022
Resident Advisor
Biola University
08.2021 - 03.2022
Peer Academic Advisor
Biola University
08.2020 - 05.2022
Customer Service Agent
Alaska Airline
07.2018 - 07.2019
Real Estate Agent
Berkshire Hathaway
10.2016 - 07.2019
Bachelor of Arts - Political Science
Biola University
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