Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assisted Living Director
American Senior Communities
12.2017 - Current
Worked in fast-paced environment with competing demands for time and attention.
Applied reason, logic and advanced problem-solving skills to resolve complex and sensitive issues.
Led, directed and motivated others to innovate and excel.
Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Ordered all pharmacy supplies and kept check on inventory levels.
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Worked in fast-paced environment with competing demands for time and attention
Applied reason, logic and advanced problem-solving skills to resolve complex and sensitive issues
Led, directed and motivated others to innovate and excel
Lead Qmap
Mgm Resorts
05.2015 - 12.2017
Trained new team members by relaying information on company procedures and safety requirements.
Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Worked different stations to provide optimal coverage and meet production goals.
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Coached team members in techniques necessary to complete job tasks.
Managed schedules, accepted time off requests and found coverage for short shifts.
Built strong relationships with customers through positive attitude and attentive response.
Mentored and guided employees to foster proper completion of assigned duties.
Ordered Medications
Medication Cart Audits
Medication Administration
Worked flexible hours across night, weekend and holiday shifts
Qmap/Personal Caregiver
Brookdale Assisted Living
12.2014 - 05.2015
Monitored progress and documented patient health status changes to keep care team updated.
Administered medication as directed by physician.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Assisted patients with self-administered medications.
Maintained clean, safe, and well-organized patient environment.
Documented vitals, behaviors, and medications in client medical records.
Provided basic grooming and hygiene assistance to patients.
Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Built strong relationships with clients to deliver emotional support and companionship.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Maintained clean, safe, and well-organized patient environment
Education
Bachelors Criminal Justice With Human Services -
Colorado Technical University
Colorado Springs, CO
07.2025
Skills
Administrative Operations
Critical Thinking
Reliable
Leader
Team player
Customer Satisfaction
Problem Identification
Certification
Assisted Living Owner Operator Training - 2020
Qmap 2014
CPR & 1st Aid 2014 through present
Timeline
Assisted Living Director
American Senior Communities
12.2017 - Current
Lead Qmap
Mgm Resorts
05.2015 - 12.2017
Qmap/Personal Caregiver
Brookdale Assisted Living
12.2014 - 05.2015
Bachelors Criminal Justice With Human Services -
Colorado Technical University
Assisted Living Owner Operator Training - 2020
Qmap 2014
CPR & 1st Aid 2014 through present
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April TorrenceApril Torrence
Accounts Payable/Receptionist at American Senior CommunitiesAccounts Payable/Receptionist at American Senior Communities