Handy A Gomez
Stony Point,NY
Summary
Dedicated administrative professional delivering customer service and clerical support including public interaction. Highly efficient planning, problem-solving, and communication skills. Expertise in scheduling and coordinating meetings, reports, and transcribing minutes. Self-motivated work ethic to perform effectively in independent or team environments, as well as organized and dependable at managing multiple priorities and a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Secretary-Office assistant
Office of the Attorney General
12.2022 - Current
- Answer telephones, take messages, route inquiries to appropriate staff members, and respond to general correspondence and routine collection calls explaining the debt to the caller.
- Post checks daily
- Create a weekly direct payment report reflecting all activity.
- Remit all direct payments and reconcile all discrepancies every week.
- Utilize available resources, such as Department of Motor Vehicle and Experian searches to locate individuals and/or obtain credit reports.
- Confer with client hospital business office concerning accounts that were referred for collection
- Process self-pay letters from lists referred by the Patient Finance Administrator
- Resolve any discrepancies and/or assist the correspondent with payment agreements
- Process write-offs, when necessary
- Maintain strict confidentiality in full compliance with federal and state laws and regulations
- Review accounts identified by various databases as having possible incomplete information
- Make any necessary changes
- Type legal documents using templates, or from written or oral instruction
- Maintain office equipment
- Schedule service as needed
- Contact hospital help desk regarding any issues with hospital systems
- Organize and maintain files
- Perform other duties as assigned.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices
- Contributed to a positive work environment by fostering open communication among colleagues
- Maintained confidentiality in handling sensitive information while performing administrative tasks
- Ensured timely completion of projects by coordinating resources across multiple teams effectively
Secretary- office assistant
Engineering Department, Helen Hayes Hospital
12.2019 - 12.2022
- Handles telephone calls for Facilities Management and Engineering assisting and/or appropriately directing all calls.
- Ability to operate Microsoft Word, Excel and manage forms, reports, and any required documents
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Performs various updates and functions on the work order system.
- Assist various departments as necessary.
- Coordinates with purchasing and accounts payable on purchase orders, contract maintenance
- Ensures proper supplies are maintained for the department's use.
- Designs and maintains up-to-date centralized office files and binders
- Strengthened office organization by implementing new filing systems and digital record-keeping practices
- Maintains all spreadsheets for all purchase orders generated by the department.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace
Ambulatory Care Services
Helen Hayes Hospital
11.2016 - 12.2019
- Schedule and Register patient appointments
- Answer emails and follow up on patient inquiries
- Resolve problems by clarifying issues; researching and exploring answers and alternative solutions
- Initiate telephone calls to health insurance companies to verify patient coverage
- Assist patients with any concerns that arise for all appointments.
Customer service Representative
NThrive
02.2012 - 11.2016
- Assist patients in understanding their financial obligation and work to collect outstanding balances
- Posts Comments on accounts in the patient accounting systems
- Research required information using available resources
- Implementing solutions and escalating unresolved problems
- Follow-up on patient inquires not immediately resolved
- Detail analysis follow-up on all patient accounts.
- Streamlined call center processes for improved efficiency and reduced wait times
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Assisted in training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates
- Answered a constant flow of customer calls with minimal wait times
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor
Education
Certified in medical assistance, certified phlebotomist, certified EKG technician -
American Training School of Medical Profession
BERGEN COUNTY, NJ06.2007
Some College (No Degree) -
Rockland Community College
145 College Road Suffern, NY 10901High school diploma -
North Rockland High School
106 Hammond Road Thiells, NY 1098406.2005
Skills
- BILINGUAL (English/Spanish)
- Customer Ser
- Problem-Solving
- Organization
- Flexible and Adaptable
- Time Management
- Dependable and Responsible
- Clerical Support
- Good Telephone Etiquette
Timeline
Secretary-Office assistant
Office of the Attorney General
12.2022 - Current
Secretary- office assistant
Engineering Department, Helen Hayes Hospital
12.2019 - 12.2022
Ambulatory Care Services
Helen Hayes Hospital
11.2016 - 12.2019
Customer service Representative
NThrive
02.2012 - 11.2016
Certified in medical assistance, certified phlebotomist, certified EKG technician -
American Training School of Medical Profession
Some College (No Degree) -
Rockland Community College
High school diploma -
North Rockland High School
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