Experienced healthcare operations professional with a 9+ years track record of optimizing workforce operations, amplify revenue, and identifying strategic growth opportunities. Proficient in data analysis and operational leadership. Highly skilled in technology integration and communications, offering comprehensive knowledge of healthcare industry trends with clients and vendors, and a proven ability to lead and optimize teams.
Overview
12
12
years of professional experience
Work History
Healthcare Business and Provider Operations Director
New England Inpatient Specialists
Boston, MA
10.2017 - Current
Improved revenue cycle management for 5 inpatient programs by encounters reconciliation, improved clinical documentation by benchmarking provider productivity, workforce management, and coding accuracy, developed KPIs for claim submissions, and improved AR, led to efficient revenue of over $18M
Developed provider shifts and cost data analysis using Excel and Google tools from scheduler system, projected workforce operations requirements for provider coverage, recovering over 5% revenue
Delivered comprehensive insights into quality metrics, including length of stay, readmissions, and MIPS, to over 60 providers, medical directors, and hospital client health systems, fostered improvements in provider workflows and the overall quality of inpatient care
Implemented ERP analytics platform with shifts and costs data from Qgenda scheduler, CPTs & RVUs from IngeniousMed and revenue cycle from CareCloud, multiple systems integrations to present provider productivity, quality metrics, and profitability of over 120 providers to directors and key stakeholders
Spearheaded 5 primary care management operations, developed KPIs for provider productivity, improved documentation, and billing towards revenue cycle management, and led to increase in revenue by 37%
Implemented innovative digital check-in technologies integration with Athena Health EHR, for workflow process improvement to enhance operational workflows and provider productivity, increased visits by 20% projected revenue growth success by $300K
Exercised leadership development by spearheading primary care clinics and coaching a team of 12 clinical staff, overseeing daily operations, and implementing workforce management strategies for collaborating 5 clinics
Resulted in provider operations optimization and coordinated care, led to 20% improvement in clinical outcomes
Business Analyst
GE Energy Consulting
Schenectady, New York
06.2016 - 12.2016
Evaluated impacts of structural changes in electrical markets with value proposition of future energy plants
Forecasted product cost and analyzed energy plant performance data to determine market opportunities
Developed strategy models for investment opportunities in the Solar Energy Market clients of GE Energy
Product & Business Operations Development, Startup Co-Founder
Skylights Energy
Bangalore, India
01.2013 - 07.2015
Procured and engineered solar energy systems for low-cost energy services as an EPC startup company
Developed innovative and sustainable solar energy solutions for water management, providing consulting services to research institutes, demonstrated commitment to environmental and technological innovation
Developed off-grid power solutions for Indian institute of science auditorium, capacity of over 200 people, with solar energy production system functioning till date, featured in a local news article
Business Development - Manufacturing Operations
Star Switchgears
Bangalore, India
09.2012 - 07.2015
Supervised and led workforce management for power research and testing projects critical for manufacturing operations and business functions
Developed client relationships to project future demand for efficient optimization of workforce management reducing operations management costs
Developed tracking systems for raw materials distribution with Microsoft Office suite to improve supply chain and management operations