Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
Completed daily paperwork including checkout sheets, invoices, and other forms accurately and promptly.
Recognized security risks to properly handle situations.
Maintained cleanliness of front entry area.
Security Supervisor
Securitas Security Services USA
Chicago, IL
01.2018 - 07.2022
Conducted site reviews and security audits and made recommendations to management based on findings.
Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
Greeted customers warmly and made them feel welcome.
Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
Investigated and analyzed client complaints to identify and resolve issues.
Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.