Haneen Allawi
Detroit Metropolitan Area,MI
Summary
Motivated and adaptable professional with a strong foundation in healthcare support, customer engagement, and team collaboration. Experienced in delivering high-quality service in fast-paced environments, managing complex workflows, and communicating effectively.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Technician
UPMC Children's Hospital of Pittsburgh
Pittsburgh, PA
06.2022 - 05.2025
- Collaborated with multidisciplinary team to support acute and critical cardiac patients, acquiring expertise in medical devices such as pacemakers and VADs.
- Executed technical procedures, including 12-lead EKGs and glucose monitoring, enhancing patient management.
- Assumed front-end unit coordinator responsibilities, managing admissions and discharges while navigating hospital systems.
- Cultivated communication skills to build rapport with patients and families, influencing behavior and compliance.
Hospital Volunteer
UPMC Mercy Emergency Department
Pittsburgh, PA
01.2022 - 08.2022
- Elevated patient satisfaction by proactively addressing comfort needs and replenishing medical supplies, facilitating clinical workflow in high-pressure environment.
Client Services Advocate
Target
Erie, PA
03.2020 - 03.2021
- Delivered exceptional service across platforms for online pickups, returns, and in-person transactions.
- Oversaw front-end team operations during peak hours to enhance service speed and accuracy.
- Resolved customer issues promptly to strengthen brand loyalty while promoting store offerings.
Volunteer Mobility and Recreation Assistant
Brevillier Village Senior's Home
Erie, PA
01.2017 - 01.2021
- Facilitated mobility and recreational activities for elderly residents to promote physical wellbeing and emotional engagement. Cultivated strong interpersonal skills and compassion, critical for patient-centered care.
Sales Associate & Customer Solutions Specialist
Kohl's
Erie, PA
07.2019 - 09.2020
- Recognized as Employee of Month for surpassing sales targets while delivering exceptional customer service.
Enhanced service workflows through strategic cross-department collaboration.
Education
Bachelor of Science - Bachelor of Science in Natural Sciences
University of Pittsburgh
Pittsburgh, PA05-2025
Skills
- Patient care
- Medical device knowledge
- Effective communication
- Time management
- Clinical Operations Support & Coordination
- Multidisciplinary Team Collaboration
- Leadership & Staff Development Support
Certification
- Advanced CPR/AED for Professional Rescuers
- First Aid & Basic Life Support
Languages
- English: Fluent
- Arabic: Fluent
Timeline
Patient Care Technician
UPMC Children's Hospital of Pittsburgh
06.2022 - 05.2025
Hospital Volunteer
UPMC Mercy Emergency Department
01.2022 - 08.2022
Client Services Advocate
Target
03.2020 - 03.2021
Sales Associate & Customer Solutions Specialist
Kohl's
07.2019 - 09.2020
Volunteer Mobility and Recreation Assistant
Brevillier Village Senior's Home
01.2017 - 01.2021
Bachelor of Science - Bachelor of Science in Natural Sciences
University of Pittsburgh
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