Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

HANEEN JARRAR

Summary

Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Administration and Business Operations.

More than 8 years experience in multiple sectors; government, diplomatic, international affairs and NGO's.

Overview

17
17
years of professional experience

Work History

Marketing Coordinator

Realtor Lina Saba - Compass
03.2023 - Current
  • Answered general marketing department inquiries by email, phone, and mail.
  • Developed visually engaging marketing materials to support product launches and promotions.
  • Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
  • Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.

Client relationship consultant

US Bank
04.2021 - 06.2021
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Processed customer transactions promptly, minimizing wait times.

Store Assistant Manager

Jos A Bank
01.2015 - 12.2019
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Supported management in executing marketing initiatives, participating in promotional events, and implementing visual merchandising guidelines.
  • Provided training to new hires on store procedures, product knowledge, and customer service best practices.
  • Established and maintained professional relationships with customers to increase trust and rapport.
  • Increased sales and customer satisfaction through personalized servicing.
  • Participated in weekly team meetings to discuss store performance metrics, upcoming promotions, and employee schedules or responsibilities adjustments if needed.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed and motivated employees to be productive and engaged in work.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Office Manager

Best Solutions Realty
08.2014 - 10.2015
  • Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
  • Oversaw inventory management, tracking property listings and updating relevant databases accurately.
  • Coordinated property showings, scheduling appointments for agents while maintaining organized documentation.
  • Improved office efficiency by coordinating maintenance services and managing vendor relationships effectively.
  • Managed financial transactions, ensuring accurate bookkeeping and timely processing of payments.

Administrative Assistant

Ministry Of Planning & Administrative Development
11.2007 - 03.2014
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems when worked at the minister office
  • Assisted in the preparation and submission of the quarterly briefing reports to the Council of Ministers and the international Donors
  • Contributed to strategic analysis
  • Provided the Monitoring & Evaluation team with comprehensive administrative support. Daily management and providing high level support for organizational tasks
  • Managed all correspondence and ensured the timely and accurate preparation and dissemination of internal and external memos, design presentations and official documentations
  • Reviewed and maintained an easy to use and accurate manual and electronic filing system
  • Attended all required professional and technical training locally and internationally

Operations and Project Coordinator

Japan International Cooperation Agency (JICA)
03.2012 - 03.2013
  • Developed and maintained a detailed project tasks which includes financial, administrative tasks and all sites involved in the Jericho Agro Industrial Park JAIP
  • Coordinated and participated in Sub-Committees Meetings, working group meetings
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Prepared and/or edited meeting minutes, presentations and
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments
  • Assisted project managers in creating and maintain project planning documents, reports, field visits to JAIP site
  • Helped in Translation for international donors (English /Arabic) Promotion and Marketing activities, planned for training workshops and international conferences
  • Represented Palestinian Authority at the International conference in Morocco - Al Qadi Ayyad University, promoting for JAIP
  • Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.

Public Relations and Marketing Manager

Travel Sheikh – First online booking agency in the Middle East
02.2010 - 10.2010
  • Planned, developed and implemented Public relations strategies
  • Managed enquiries from media, individuals and other organizations to increase promotional and marketing campaigns
  • designed and distributed press releases to targeted media, TV commercials, and radio stations
  • Planned publicity strategies and campaigns
  • Organized events including press conferences, exhibitions, and press tours.
  • Managed and motivated employees to be productive and engaged to maximize sales
  • Accomplished multiple tasks within established timeframes.

Development and Operations Consultant

Birzeit University Continuous Education Center
03.2007 - 12.2007
  • Provided logistic and administrative support to the operations team
  • Increased application reliability through the design and implementation of automated monitoring systems.
  • Organized and planned for meetings, coordinate communications.
  • Professional Workshops and conferences planning.
  • Promoted knowledge sharing across teams by organizing training sessions, workshops, and other learning opportunities for colleagues.
  • Worked directly with the NGO's, International donors and other government agencies
  • Created and managed project plans, timelines and budgets.

Assistant to the Director of Operations

Ministry Of Interior Affairs - Technical Team
01.2007 - 06.2007
  • Worked directly with the supervision of a Chief Operations Officer
  • Managed special projects as assigned by the Director of Operations, ensuring successful completion and alignment with organizational objectives.
  • Developed the strategic plans after study the actual needs for the team
  • Performed other work duties to relieve other members of the Technical Team of Reform, contributed to the daily tasks that are contributing to the general efficiency of the team
  • Managed schedules and travel arrangements for the Director of Operations, optimizing time management and productivity.
  • Supported risk management efforts by identifying potential areas for concern within operational workflows.
  • Coordinated with various departments for seamless execution of projects, meeting deadlines and maintaining high-quality standards.
  • Served as a liaison between the Director of Operations and other departments, fostering strong cross-functional relationships.
  • Maintained accurate records of departmental activities, facilitating easy access to essential data when needed.
  • Organized meetings and events, ensuring all logistics were handled efficiently and professionally.

Education

Bachelor of Business Administration - Business Administration And Management

ARAB AMERICAN UNIVERSITY
08.2005

Skills

  • Interpersonal and communication skills
  • Problem solving skills
  • Sales and Customer service
  • Leadership skills, Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Public Relations and communication skills
  • Management & Organizational skills
  • Strategic Planning
  • Operations Management
  • Negotiation

Awards

  • Qadi Ayyad University, The 9th International symposium about the advanced modern marketing technology. Funded and organized by studies and research center L-Qualimat., 02/24/2013, 03/03/2013
  • Ministry of Planning & Administrative Development, Training Course Certificate in Fundamentals of Monitoring & Evaluation. Organized and funded by UNDP/ DFID., 12/08/2010, 12/15/2010
  • Hogeschool-University Brussels, Training Course Certificate in Facilitating Multi-Actor Collaboration for Sustainable Resources Management., 05/30/2010, 06/10/2010
  • Al Quds Open University, Training Course Certificate in Translation level 2 (English/ Arabic) – Arabic/ English), 2009
  • Ministry of Planning & Administrative Development, Seminars: Report Writing, Presentation and Facilitation skills., 2009
  • U.S Department of State, International Visitor Leadership Program IVLP, Certificate in Young Business & Economic Leaders: Enhancing Leadership Potential., 03/07/2009, 03/28/2009

Timeline

Marketing Coordinator

Realtor Lina Saba - Compass
03.2023 - Current

Client relationship consultant

US Bank
04.2021 - 06.2021

Store Assistant Manager

Jos A Bank
01.2015 - 12.2019

Office Manager

Best Solutions Realty
08.2014 - 10.2015

Operations and Project Coordinator

Japan International Cooperation Agency (JICA)
03.2012 - 03.2013

Public Relations and Marketing Manager

Travel Sheikh – First online booking agency in the Middle East
02.2010 - 10.2010

Administrative Assistant

Ministry Of Planning & Administrative Development
11.2007 - 03.2014

Development and Operations Consultant

Birzeit University Continuous Education Center
03.2007 - 12.2007

Assistant to the Director of Operations

Ministry Of Interior Affairs - Technical Team
01.2007 - 06.2007

Bachelor of Business Administration - Business Administration And Management

ARAB AMERICAN UNIVERSITY

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HANEEN JARRAR