Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Haneen Rafidi

Peoria,AZ

Summary

Detail-oriented professional with a strong background in journalism, editing, and customer service experience, skilled at analyzing content for accuracy, quality, and compliance, while leveraging strong communication and research skills. Experiencing multilingual environments and adapting and translating complex information into clear, audience-appropriate content, I seek to bring strong analytical skills, editorial expertise, and evaluation experience to a content analyst role.

Overview

19
19
years of professional experience

Work History

Advance Customer Service

Dish Network
Peoria, Arizona
03.2021 - Current
  • Manage an average of 80+ daily calls in English and Arabic, resolving technical and account-related issues while ensuring compliance with company guidelines.
  • Developed content accuracy and troubleshooting guide, ensuring clear, reliable information was delivered to customers. Collaborated with cross-functional teams to identify recurring issues and recommend improvements to internal knowledge.
  • Gained experts in evaluating and communicating complex technical information to diverse audiences.
  • Promoted three times within a year (I1, I2, I2-T), reflecting strong performance. Adaptability, and mastery of content/technical knowledge.

Travel Agent

PALM TRAVEL SERVICES
SAN FRANSISCO, CALIFORNIA
06.2012 - 07.2013
  • Developed customized travel itineraries for clients based on preferences and budgets.
  • Coordinated travel arrangements including flights, accommodations, and transportation services.
  • Provided expert advice on destinations, travel regulations, and local customs to clients.
  • Researched and negotiated with vendors to secure competitive rates for clients' trips.

Free-lance reporter and Journalist

Elaph Newspaper
London
06.2009 - 05.2012
  • Research, write, and edit regional and local stories, applying fact-checking and content validation skills to maintain journalistic integrity.
  • Collaborate with editors to refine content, ensuring alignment with publication standards, and audience expectations.
  • Built expertise, evaluate sources collaboratively, and analyze content for accuracy and impact.

News Editor

Maan TV Network
Bethlehem, Palestine
12.2006 - 06.2009
  • Oversell Arabic content editing, and improving political reports, features, and breaking news stories.
  • Manage a team of reporters, ensuring adherence to editorial guidelines and high-quality standards.
  • Applied critical content analysis skills to work very quickly, eliminate bias, and ensure compliance with organizational and journalistic standards.
  • Author political articles, demonstrating the ability to synthesize complex information into accessible content.

Education

Bachelor of Arts - Journalism, Political Science

BIRZEIT UNIVERSITY
Birzeit
06.2006

Skills

  • Data analysis techniques, fact-checking, compliance review, editorial standards, quality assurance
  • Multilingual communication: native Arabic, fluent English, and basic German
  • Communication: excellent written and verbal skills, ability to translate complex information clearly
  • Technical tools: Microsoft Office (Word, Excel, PowerPoint), Google Workspace, CRM tools
  • Problem solving and research: strong investigative, critical thinking, and content evaluation skills
  • cross-cultural competence: experience working in diverse, international environments

References

Available upon request

Languages

Arabic
Native/ Bilingual
English
Native/ Bilingual
German
Limited

Timeline

Advance Customer Service

Dish Network
03.2021 - Current

Travel Agent

PALM TRAVEL SERVICES
06.2012 - 07.2013

Free-lance reporter and Journalist

Elaph Newspaper
06.2009 - 05.2012

News Editor

Maan TV Network
12.2006 - 06.2009

Bachelor of Arts - Journalism, Political Science

BIRZEIT UNIVERSITY

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Haneen Rafidi