Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hang Nguyen

Kernersville,NC

Summary

Professional: Sixteen years' experience in Customer Service, Marketing, Management, Bartending and Waitressing with opening/closing, staffing, purchasing, money handling, and weekly reporting using Excel spreadsheets, knowledge with POS systems, QuickBooks and social media management experience.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Bartender

Gypsy Road Brewing
Kernersville, NC
12.2022 - Current
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Cleansed glasses with sanitizing solution after each use.
  • Resolved customer complaints in a professional manner.
  • Performed opening and closing duties including restocking supplies.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Attended regular training sessions to stay updated on new products or trends.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Checked identification cards for proof of age prior to serving alcohol beverages.

General Manager

Dive Bar NC
High Point, NC
11.2023 - 10.2024
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Administered employee discipline through verbal and written warnings.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.

General Manager of Operations

NXSE, LLC (Earl's & Joyner's)
Winston-Salem, NC
01.2023 - 08.2024
  • Developed and implemented operational policies and procedures to improve efficiency.
  • Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
  • Established quality assurance processes to ensure customer satisfaction.
  • Managed training programs for new employees, including orientation and onboarding activities.
  • Reviewed reports on operational performance metrics and identified areas of improvement.
  • Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
  • Identified cost savings initiatives that could be implemented across all departments.
  • Negotiated contracts with vendors for goods or services needed by the organization.
  • Ensured compliance with safety guidelines by regularly inspecting work areas.
  • Managed scheduling, training and inventory control.
  • Oversaw financial management, budget management, accounting and payroll activities.

Marketing Coordinator

Bossy Beulah's
Winston-Salem, NC
08.2023 - 01.2024
  • Developed and implemented marketing plans and strategies to boost company visibility.
  • Managed relationships with external vendors to ensure successful completion of projects within budget constraints.
  • Monitored responses to promotional content, adjusting messages to achieve objectives.
  • Assisted with development of lead generation plans with targeted prospects, measures and objectives.
  • Negotiated with vendors and media outlets to secure advantageous pricing and placements.
  • Participated in industry events and conferences to network and promote the brand.
  • Organized and maintained a marketing calendar to ensure timely execution of campaigns and initiatives.
  • Created and distributed marketing materials, including brochures, flyers, and newsletters.

Manager

Shomars
Winston-Salem, USA
01.2022 - 01.2023
  • Opening General Manager for new location and development of systems
  • Leads a team of over 40 staff
  • Responsible for front-of-the-house management for $1.4 million operation

General Manager

Francisco's Italian & Pizza
Winston-Salem, USA
08.2020 - 11.2021
  • Responsible for all front-of-the-house operations with a team of 20
  • Oversaw scheduling and training for all new staff
  • Accurately takes orders and coordinates with team members to serve food and beverages that exceed expectations
  • Reconciles, on a daily basis, cash and credit card sales often exceed $3,000 with zero discrepancies
  • Manages opening and closing duties, inclusive of cleaning, restocking, and garnish prep
  • Directs management team regarding inventory, facilities, and group events

Manager/Lead Bartender

Old Nicks Pub
Winston-Salem, USA
07.2019 - 03.2020
  • Company Overview: (CLOSED DUE TO COVID)
  • Oversaw the bar program and was responsible for all inventory and ordering
  • (CLOSED DUE TO COVID)

General Manager

Good Vibes Hospitality Group
Winston-Salem, USA
02.2012 - 02.2019
  • Responsible for daily operations to include supervising 15-20 Front and Back house managers and over 150 employees
  • Employee scheduling; payroll for all locations; all human resources functions; liquor, beer and wine purchasing;
  • Weekly sales reports; daily bank deposits; key holder;
  • Manage social media accounts and audit reports
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverages, appetizers, add-ons, and desserts
  • Uphold company standards for food and beverage quality, team member engagement, financial goals, standard operating procedures, and guest experiences
  • Controlled portion sizes and garnishing for optimal cost controls
  • Maximized food quality by closely monitoring shipments, preparation, and food handling by team members
  • Reconciled daily transactions, balanced cash registers, and deposited earnings at the bank
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences
  • Optimized profits by controlling food, beverage, and labor costs by establishing portion control and quality standards
  • Priced and ordered food products, kitchen equipment, and food service supplies

Bar Manager and Bartender

The Quiet Pint
Winston-Salem, USA
11.2013 - 03.2015
  • Responsibilities with daily operational and administrative tasks, including but not limited to: interviewing, hiring, onboarding, scheduling and training new staff, overseeing internal promotions, payroll, sales projections, budgeting, labor control, repairs and maintenance, tracking and order in small wares, uniforms, office supplies
  • Conduct weekly inventory of beer, wine, liquor, and additional consumables
  • Process invoices and keep records of variance reports to track trends, and impact cost of goods
  • Selection of seasonal and rotating beers based on cost calculation and observance of clientele and demands
  • Adhere to weekly ordering schedule from multiple distributors, while building relationships with local breweries
  • Oversee bar staff to maintain consistency of cocktail recipes, cleanliness, and hospitality standards

Manager/Keyholder/Bartender

Mossy's Eats, Ale, & Spirits
Clemmons, USA
11.2011 - 11.2013
  • Opening/Closing duties
  • Responsibilities included daily deposits, key holder, liquor orders, inventory and scheduling
  • Work closely with upper management to meet revenue objectives
  • Implement appropriate strategies to resolve adverse trends and improve sales
  • Maintain safe working conditions
  • Follow company policies and procedures regarding the handling of cash, property, products and equipment
  • Audit bar inventory levels to ensure product availability, and order products as necessary

Education

University of North Carolina
Charlotte, NC
01.2006

High School -

West Forsyth High School
Clemmons, NC
01.2003

Skills

  • Safe service compliance
  • Payment Processing
  • Food Preparation
  • Health codes compliance
  • Suggestive Selling
  • Basic accounting

Certification

  • Serve safe certified
  • etips certified

Timeline

General Manager

Dive Bar NC
11.2023 - 10.2024

Marketing Coordinator

Bossy Beulah's
08.2023 - 01.2024

General Manager of Operations

NXSE, LLC (Earl's & Joyner's)
01.2023 - 08.2024

Bartender

Gypsy Road Brewing
12.2022 - Current

Manager

Shomars
01.2022 - 01.2023

General Manager

Francisco's Italian & Pizza
08.2020 - 11.2021

Manager/Lead Bartender

Old Nicks Pub
07.2019 - 03.2020

Bar Manager and Bartender

The Quiet Pint
11.2013 - 03.2015

General Manager

Good Vibes Hospitality Group
02.2012 - 02.2019

Manager/Keyholder/Bartender

Mossy's Eats, Ale, & Spirits
11.2011 - 11.2013

University of North Carolina

High School -

West Forsyth High School

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Hang Nguyen