Hang Nguyen
Winston-Salem,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Bartender
Blue Rock Pizza & Taps
Kernersville, NC
01.2025 - Current
- Mixed and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area during shifts.
- Assisted customers with menu selections and provided detailed product knowledge.
- Processed customer payments accurately using the point-of-sale system.
Manager/Lead Server
Sushi Rose
Winston-Salem, North Carolina
10.2024 - Current
- Supervised staff to ensure efficient service and food quality.
- Ensured compliance with health and safety regulations in food handling.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained new employees on sushi preparation and customer service standards.
Bartender
Gypsy Road Brewing
Kernersville, NC
12.2022 - Current
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Provided drink suggestions to customers based on their preferences.
- Monitored guests' alcohol consumption to ensure responsible service and compliance with regulations.
- Adhered to state regulations regarding serving alcohol responsibly.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Greets customers and provides excellent customer service.
- Resolved customer complaints professionally, enhancing overall guest satisfaction and experience.
- Processed payments accurately and efficiently using POS system, ensuring smooth transaction flow.
- Managed inventory of bar supplies in storeroom for easy access.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
General Manager
Dive Bar NC
High Point, NC
11.2023 - 12.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Monitored financial performance, identifying opportunities for cost savings and revenue generation.
- Established effective communication channels with staff to enhance operational efficiency.
- Analyzed existing processes for effectiveness and developed new systems to enhance overall productivity levels.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Developed targeted marketing strategies to boost brand awareness in key markets.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Recruited, interviewed and hired qualified staff for open positions.
- Built and maintained loyal, long-term customer relationships through effective account management.
General Manager of Operations
NXSE, LLC (Earl's & Joyner's)
Winston-Salem, NC
01.2023 - 08.2024
- Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
- Developed and implemented operational policies and procedures, enhancing overall efficiency across departments.
- Oversaw financial management, budget management, accounting and payroll activities.
- Established quality assurance processes, resulting in improved customer satisfaction and retention.
- Reviewed reports on operational performance metrics and identified areas of improvement.
- Identified and proposed cost savings initiatives for implementation across all departments, contributing to budget efficiencies.
- Negotiated contracts with vendors for goods or services needed by the organization.
- Ensured compliance with safety guidelines by regularly inspecting work areas.
Manager
Shomars
Winston-Salem, USA
01.2022 - 01.2023
- Led team of 40+ staff to ensure effective service delivery
- Oversaw front-of-house management for $1.4 million operation, ensuring smooth daily operations
- Opened new location and developed operational systems
General Manager
Francisco's Italian & Pizza
Winston-Salem, USA
08.2020 - 11.2021
- Led team of 20 in front-of-house operations to enhance customer experience and service efficiency
- Directs management team regarding inventory, facilities, and group events
- Oversaw scheduling and training of new staff to ensure seamless onboarding and operational readiness
- Managed opening and closing duties, including cleaning, restocking, and garnish prep, to maintain operational standards and readiness
- Reconciles, on a daily basis, cash and credit card sales often exceed $3,000 with zero discrepancies
General Manager
Good Vibes Hospitality Group
Winston-Salem, USA
02.2012 - 02.2019
- Led daily operations, managing 15-20 front and back house managers and over 150 employees to ensure seamless service and operational efficiency.
- Maintained company standards for food and beverage quality, team member engagement, financial goals, standard operating procedures, and guest experiences.
- Maximized profits through strategic control of food, beverage, and labor costs, implementing portion control and quality standards.
- Maximized food quality by closely monitoring shipments, preparation, and food handling by team members
- Controlled portion sizes and garnishing for optimal cost controls
- Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverages, appetizers, add-ons, and desserts
- Developed and enforced standards for personnel performance and service delivery, ensuring consistent and positive customer experiences.
- Reconciled daily transactions, balanced cash registers, and deposited earnings at the bank
- Oversaw social media accounts, ensuring engaging content was posted regularly.
Bar Manager and Bartender
The Quiet Pint
Winston-Salem, USA
11.2013 - 03.2015
- Managed internal promotions, payroll, sales projections, budgeting, labor control, repairs, maintenance, and inventory of small wares, uniforms, and office supplies to ensure operational efficiency.
- Oversee bar staff to maintain consistency of cocktail recipes, cleanliness, and hospitality standards
- Conduct weekly inventory of beer, wine, liquor, and additional consumables
- Selected seasonal and rotating beers based on cost analysis and customer preferences to enhance beverage offerings.
- Adhere to weekly ordering schedule from multiple distributors, while building relationships with local breweries
- Processed invoices and maintained variance reports to analyze trends and inform cost of goods.
Manager/Keyholder/Bartender
Mossy's Eats, Ale, & Spirits
Clemmons, USA
11.2011 - 11.2013
- Managed daily deposits, key holder duties, liquor orders, inventory checks, and staff scheduling to support operational efficiency.
- Implemented strategies to address adverse trends and boost sales performance.
- Collaborated with upper management to achieve revenue objectives.
- Audited bar inventory levels to ensure product availability and ordered products.
- Performed opening and closing procedures to ensure operational readiness.
- Maintain safe working conditions
- Follow company policies and procedures regarding the handling of cash, property, products and equipment
Marketing Coordinator
Bossy Beulah's
Winston-Salem, NC
2023 - 2024
- Developed and implemented targeted marketing plans and strategies to enhance audience engagement
- Created and distributed impactful marketing materials, including brochures, flyers, and newsletters, to effectively communicate brand messages
- Monitored responses to promotional content, refining messages to meet campaign objectives
- Negotiated with vendors and media outlets to secure advantageous pricing and placements.
Education
University of North Carolina
Charlotte, NC01-2006
High School -
West Forsyth High School
Clemmons, NC01-2003
Skills
- Customer engagement
- Sales reporting
- Inventory management
- Cost control
- Process optimization
- Data analysis
- Team leadership
Certification
- Serve safe certified
- etips certified
Timeline
Bartender
Blue Rock Pizza & Taps
01.2025 - Current
Manager/Lead Server
Sushi Rose
10.2024 - Current
General Manager
Dive Bar NC
11.2023 - 12.2024
General Manager of Operations
NXSE, LLC (Earl's & Joyner's)
01.2023 - 08.2024
Bartender
Gypsy Road Brewing
12.2022 - Current
Manager
Shomars
01.2022 - 01.2023
General Manager
Francisco's Italian & Pizza
08.2020 - 11.2021
Bar Manager and Bartender
The Quiet Pint
11.2013 - 03.2015
General Manager
Good Vibes Hospitality Group
02.2012 - 02.2019
Manager/Keyholder/Bartender
Mossy's Eats, Ale, & Spirits
11.2011 - 11.2013
Marketing Coordinator
Bossy Beulah's
2023 - 2024
University of North Carolina
High School -
West Forsyth High School