Hang (Helen) Nguyen
Anaheim
Summary
Offering strong customer service and administrative tasks. Meticulous attention to detail and a strong willingness to continuously learn and develop new skills. Excels in fast-paced environments and thrives on delivering exceptional service to clients and customers.
Overview
16
16
years of professional experience
Work History
Job Coach
Clear Motivations
01.2023 - Current
- Preparing participant in being independent, helping with employment preparation, and community through social integration.
- Guiding participant to be confident in doing their work task and learning to advocating for themselves.
- Empower the participant to achieve their full potential whether in the community or workforce
Administration Assistant
Senior Care Pharmacy
03.2018 - 03.2022
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Filed and updated patient information and medical records.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Medical billing for long-term care facility/EOM facility invoices
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Conducted new hire orientation to verify completion of appropriate paperwork
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Managed onboarding process for new hires, ensuring a smooth transition into the company culture and team dynamics.
Assistant Teacher
Childcare Careers
11.2015 - 02.2018
- Substitute daycare teacher at different jobsite around California (infants to five years of age)
- Duties include floating, assistant teacher, lead teacher, lesson planning, organizing, etc.
- Handled and resolved conflict that arose
- I learned to patiently deal with kids and come up with lesson plan for the day but also to improvise according to their attention span.
- It also taught me to find ways to interact with the kids and get to know them one on one.
Lead Supervisor
Hill Country Ranch Pizzeria and HCR Burgers & Balls Trailer
10.2012 - 04.2014
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Reduced employee turnover rate by creating a positive work environment and offering opportunities for professional growth.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reconciled end-of-day receipts and generate daily report
Cashier/packer
Panda2Go
07.2011 - 12.2011
- Managed sale and service staff
- Handled conflict and resolve situation that arose
- Provided support to ensure customer satisfaction and robust revenue generation
- Reconciled end-of-day receipts and complied internal banking transaction
- Generated sales reports
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Front Desk Agent
The Westin at La Cantera
05.2009 - 08.2009
- Compiled internal banking transactions and generate daily reports
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Posted daily transactions and miscellaneous expenses incurred from the business operations
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Promoted programs hotel amenities and services to guests, enhancing their stay.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Education
Bachelor's - Finance
University of Texas at San Antonio
San Antonio, TX01.2010
Skills
- Management
- Leadership
- Customer Service
- Microsoft Office
- Task demonstrations
- Skill building
- Role playing
- Organizing
- Time management
- Phone Etiquette
- Skill development
- Attention to detail
- Documentation and recordkeeping
- Coaching
- Motivating
Timeline
Job Coach
Clear Motivations
01.2023 - Current
Administration Assistant
Senior Care Pharmacy
03.2018 - 03.2022
Assistant Teacher
Childcare Careers
11.2015 - 02.2018
Lead Supervisor
Hill Country Ranch Pizzeria and HCR Burgers & Balls Trailer
10.2012 - 04.2014
Cashier/packer
Panda2Go
07.2011 - 12.2011
Front Desk Agent
The Westin at La Cantera
05.2009 - 08.2009
Bachelor's - Finance
University of Texas at San Antonio
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